Student Counselling Centre

- Student Support
- Position number: 37153
- Date posted: March 10, 2026
- Advertised until: March 22, 2026

Job details :

- Office Assistant - OA3 (AESES)

New Regular Continuing Part time (Budget Funded) Full-time: NoPermanent: YesWork schedule: 17.5 hours/week (Monday to Friday, 11:00 am - 2:30 pm)Salary: $21.62 to $29.60 per hourExpected Start DateApril 27, 2026Trial/Probation period:

- 840 hours worked Qualifications : MINIMUM FORMAL EDUCATION/TRAINING :

- Completion of a formal training program in a related discipline from a recognized institute is required.

- Undergraduate degree is preferred.

EXPERIENCE :

- Minimum of two years of directly related office experience required preferably in a post-secondary institution, government department or private agency.
- An acceptable equivalent combination of education and experience may be considered.

SKILLS AND ABILITIES :

- Proficiency with computers, Microsoft 365, Adobe Pro, and a variety of audio-visual equipment is required.
- Ability to learn new programs and systems quickly is required.
- Excellent interpersonal skills and excellent communication skills, both written and verbal, are required.
- Must demonstrate a caring interest in helping people, remain calm and exercise excellent judgement in crisis situations.
- Must be self-motivated and able to work with minimum supervision.
- Effective problem-solving skills are required, along with the ability to effectively collaborate and consult with a wide range of staff members is required. Ability to maintain strict confidentiality is required.
- Good stress management skills, excellent judgement, self-initiation, and ability to work as a team member is required.
- Experience using Titanium Scheduler is an asset.
- Satisfactory work record,



including satisfactory attendance and punctuality, is required.

OTHER JOB RELATED QUALIFICATIONS :

- Experience in a counselling work environment is an asset.
- Familiarity with maintaining confidentiality, security, and family law provisions as they relate to supplying psychological services is an asset.
- Familiarity with the various social service agencies throughout Winnipeg and rural Manitoba is an asset.

Key responsibilities :

- Greets and responds to student requests for counselling and mental health support from the SCC including assisting students in deciding most appropriate service, facilitating registration and scheduling of the student where appropriate, referring student to other on and off campus resources as appropriate, and connecting the student with their counsellor if already receiving services. Scheduling all SCC clients including those being seen at satellite locations.
- Serve as a conduit between clients and their assigned counsellor to facilitate effective messaging where required; Ensure administration processes and reception duties are performed consistent with qualified codes of ethics for a counselling service and is knowledgeable about SCC policies and procedures, FIPPA and PHIA. Confidentiality and sensitivity to student needs must be practiced. Provide reception services to the Coordinator, Student Health and Wellness, housed in Student Counselling Centre.




- Send appointment reminder messaging and invitation to participate in evaluation of services.
- Uses the Titanium scheduling and record keeping system to register (e.g., create student file) and schedule students; Attach scanned documents into student files as appropriate. Use scheduling codes accurately for all SCC activities.
- Assesses urgency of support needs using SCC developed questionnaire and interpretation of student situation; Manage high distress situations calmly and effectively.
- Completes other duties and special projects as assigned.
- Participates in the day-to-day operation of the Student Counselling Centre's (SCC) General Office reception area by answering inquiries from UM students, English Language Centre students, ICM students, faculty and the general public.
- Word processing/scanning highly sensitive correspondence, forms, and reports for all counselling staff and students-in-training. Collates/processes materials for workshops, groups, critical incidents, and orientation,
- Provides clerical support to all SCW staff and students-in-training as required (e.g., copying of handout materials; scheduling of rooms for programs, etc.). This includes problem-solving Titanium electronic record keeping system challenges, computer difficulties and brochure development/revision.
- Receives and distributes incoming mail, faxes and courier deliveries and photocopies a variety of material for the office.
- Occasionally may be required to open and close SCC main office; unlocks and locks doors, shuts down computer equipment, shut off lights, ensures that no students-in-training are meeting with clients beyond closing. Consults with SCW Director if student is meeting with a client beyond 4:30 p.m.
- Consult with SCW

📌 Office Assistant - Oa3 (Aeses) (Winnipeg)
🏢 University of Manitoba
📍 Winnipeg