Job ID:10431

Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote may work from any of the following locations: Winnipeg MB; Wawanesa MB; Vancouver BC; Calgary AB; Edmonton AB; Lethbridge AB; Toronto (North York) ON; Kitchener ON; Ottawa ON; Montreal QC; Quebec City QC Moncton NB; Dartmouth; NS.

Working Business Language: English. This role is considered a head-office role and will be required to communicate with internal stakeholders across Canada where the primary business language utilized is English.

Salary: At Wawanesa salary is only one component of a holistic comprehensive and competitive offering that we provide to our addition to salary full-time and part time permanent employees are eligible for an annual bonus plan leave of absence top-up programs and provided with generous vacation time personal days premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors including but not limited to: your work location local labour market conditions external market salary data internal pay equity and the knowledge skills experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $70000 - $ with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company
Founded in 1896 The Wawanesa Mutual Insurance Company is one of Canadas largest mutual insurers fully owned by its more than 1.8 million members. Headquartered in Winnipeg Wawanesa is the parent company of WSI a specialty insurer delivering tailored solutions built around unique needs; Wawanesa Life a provider of life insurance products; and Western Financial Group a leading national distributor of personal and commercial insurance.

Wawanesa is committed to helping communities thrive in a changing world. The company invests more than $4 million annually in charitable initiatives including $2.5 million each year to support people and communities on the front lines of climate change. Learn more at .





We are currently seeking dedicated driven and enthusiastic individuals who thrive in a dynamic environment embrace change and are eager to gain diverse experience while advancing their careers as part of a growing team.

Job Overview

We are growing and building our Claims team creating an exciting opportunity to bring your disability claims expertise to this role youll take ownership of complex Short-Term Disability Long-Term Disability and/or Disability Income claims across our Group and Individual business helping drive great outcomes for our customers and supporting Wawanesas continued success. Youll bring your expertise to high-impact files including escalations complaints litigation and other sensitive or complex claims matters partnering with internal teams and external stakeholders to move cases forward with care clarity and sound judgment.

Job Responsibilities

- Review assess and render decisions on disability and other claims through the development of claims management strategies to bring claims to succession resolutions.
- Conduct complex investigations as required on existing case files.
- Collaborate with clients and claimants reinsurers medical practitioners and providers to obtain claims documentation provide updates as to claims status and respond to inquiries.
- Review complex and differing policy wordings to ensure decisions are made within the policys scope.
- Communicate decisions verbally and in writing in an effective and courteous manner.
- Address claims escalations complaints and/or claims litigation to a successful resolution.
- Coordinate rehabilitation and other services to assist with successful return to work including complex programs with multiple providers.
- Maintain records of individual workload and claims adjudication.




- Respond to claimant or other inquiries within company service standards.
- Will perform other duties as assigned.

Qualifications

- 3 5 years experience working in a Disability Case Management position.
- Post-secondary degree/diploma in a medical or related field preferred.
- Demonstrated advanced skills with Microsoft Office including Excel and Sharepoint.
- Excellent ability to interpret and apply contract wordings.
- Strong deadline and time management.
- Strong organizational and prioritization skills while maintaining service standards.
- Demonstrated customer service orientation with empathetic approach.
- Strong attention to detail with the ability to identify relevant information and potential impacts.
- Strong communication and negotiation skills with the ability to communicate at the right level for the intended audience including internal and external customers through written or verbal communication.
- Ability to handle sensitive information while following confidentiality guidelines/legislation.
- Proficiency in both languages (English and French) is an asset.

#LI-JB3

Diversity Equity Inclusion& Belonging

At Wawanesa we are committed to Diversity Equity Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people this is supported by having a representative workforce.

We welcome applications from all qualified candidates including racialized persons women Indigenous Peoples persons with disabilities members of the 2SLGBTQIA community gender-diverse and neurodiverse individuals and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process please reach out in confidence to .

All Wawanesa job applicants are subject to Wawanesas .

Please note that the recruitment process for this position may involve the use of AI tools to screen assess or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.

Required Experience:

Manager

📌 Job Opportunities Senior Disability Case Manager (Toronto)
🏢 Wawanesa Insurance
📍 Toronto