Holt Renfrew offers you an inspiring fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation a generous employee discount pension and health & dental benefits tuition assistance and continuous learning and development.
At Monica Vinader we believe luxury should be empowering long-lasting and responsibly made. Guided by
integrity craftsmanship and innovation our goal is to elevate peoples lives by opening access to a more
beautiful world.
From crafting consciously with recycled precious metals and ethically sourced materials to designing enduring
versatile pieces made to be layered loved and lived in every day we are redefining what modern jewellery can
be. We create jewellery that marks moments tells stories and becomes part of who you are all while making
responsible luxury more accessible.
Our commitment to sustainability innovation and positive impact continues to be recognised across the industry.
We are proud to have received:
Responsible Jewellery Brand 2026 Country & Town House
Responsible Business of the Year 2025 Positive Luxury
Top 50 Inspiring Workplaces (UK & NI) 2024 Inspiring Workplaces
With a global footprint across physical retail e-commerce and trusted partners we put our community at the
heart of everything we do. Proudly female-founded and inclusive we build meaningful relationships with the
people who wear and love our jewellery.
We are looking for a Sales Associate to join us as we continue this journey and help us shape what the future of
contemporary jewellery can and should be.
Where we need your help
The Sales Associate role is an opportunity to represent Monica Vinader within one of Canadas leading luxury
destinations. Working alongside our Sales Lead and the Holt Renfrew team you bring our world to life for every
client who visits our space. Your day blends meaningful client connection with commercial focus: welcoming and
styling clients with genuine warmth sharing the stories behind our craftsmanship and taking pride in the details
that make each visit feel effortless and memorable.
As an MV team member in a partner store you are both a Brand Ambassador and a collaborative colleague to
the Holt Renfrew team. You uphold our standards while respecting theirs and you take real ownership of your
goals and the experience you create.
This role also delivers Monica Vinaders signature in-store experiences. Engraving and permanent jewellery
welding are performed by you on the floor as part of every shift. They are a core requirement of the role not an
add-on.
What youll do
Delivering Service Excellence & Clienteling
Warmly welcome every client with open positive energy and a heads-up approach making each person feel genuinely at home
Share expert product knowledge with elevated language and inspiring storytelling bringing the MV
brand and our responsible craftsmanship to life
Style clients confidently to find their perfect look addressing questions with care and closing the sale
with confidence
Create surprise-and-delight moments that build loyal repeat relationships
Capture client details accurately in the client book following MV and Holt Renfrew data guidelines and follow up with purpose
Driving Sales & Productivity
Take ownership of your individual targets and contribute to shared store goals
Proactively share client feedback product insight and selling opportunities with your Sales Lead
Support the planning and delivery of client and in-store events
Deliver engraving and permanent jewellery welding independently to Monica Vinader standard safely and consistently as part of every shift
Introduce both services naturally within the selling ceremony using them to drive conversion average
transaction value and repeat visits
Follow all equipment consumables and safety standards in line with MV and Holt Renfrew guidelines
Support the delivery of aftercare services including cleaning and repair intake
*Previous experience is a plus but not required. Engraving and Welding Training will be offered as part of the onboarding process with the expectation that they will be mastered.
Partnering with Holt Renfrew
Build positive collaborative relationships with the Holt Renfrew team top sellers and Department
Manager
Share product knowledge and the MV standard of service with Holt Renfrew colleagues supporting your Sales Lead on training
Represent Monica Vinader professionally at all times upholding both MV and Holt Renfrew standards
and policies Contributing to a High-Performing Team
Be a positive presence in an inclusive energetic and motivating team environment
Communicate clearly and positively with your Sales Lead the Holt Renfrew team and the wider MV
North America team
Participate in ongoing training and development to grow your product knowledge and client experience skills
Welcome feedback as a way to keep growing
Upholding Operational Excellence
Embody MV luxury standards in your presence grooming behaviour and communication
Maintain visual merchandising cleanliness and presentation in line with company guidelines
Support stock management including processing shipments on the day they arrive and contributing to
accurate consigned stock counts
Process payments refunds and exchanges accurately following Holt Renfrew company guidelines
Flag stock discrepancies operational issues or concerns to your Sales Lead promptly
What youll bring
Connect & Empower
Communicates Effectively: You share clearly and ask clarifying questions keeping your Sales Lead
informed on client feedback opportunities and concerns.
Collaborates Proactively: You support colleagues willingly building strong working relationships with
the Holt Renfrew team as one shared selling floor.
Drive & Deliver
Workflow Management: You manage your time well balancing engraving and welding appointments
with selling floor coverage and shop tasks.
Dives Deep: You check your own work which matters when capturing client data processing payments
and counting consigned stock.
Delivers Results: You take ownership of your targets meet standards with care and flag blockers early.
Grow & Adapt
Embraces Change: You adapt quickly and seek clarity in ambiguity thriving in a fast-paced partner
environment where two sets of standards work together.
Reflects & Learns: You welcome feedback and refine your engraving and welding technique as
product tooling and client expectations evolve.
Master & Apply
Functional/Technical Expertise: You are hands-on and precise with tools and technique applying this
to engraving permanent jewellery welding client book data capture and payment processing.
Stays Current: You stay ahead of product knowledge and current launches to guide and advise clients
with confidence.
To be successful at Monica Vinader it helps if you...
Are hands-on solutions-focused and entrepreneurial
Collaborate openly with humility honesty and humour
Embrace learning teaching and personal growth
Stay resilient adaptable and self-motivated in a creative environment
Speak up when you dont knowand act fast to figure it out
Additional Requirements
Ability to document your authorisation to work in Canada.
Comfortable working a part-time retail schedule of 20 to 24 hours per week including weekends
evenings and peak trading periods.
Travel Requirements
This role is based 100% in store at Holt Renfrew. No travel is required.
Our Aims and Values
Our mission is to be the leading accessible luxury brand by delivering outstanding quality design and customer service.
We are:
Customer Obsessed
We put our customers at the centre of every decision and deliver thoughtful personal experiences.
Caring
We act with respect and empathy for people communities and the planet.
Fast Paced
We move with focus and flexibility to make progress quickly and decisively.
Exceptional
We hold ourselves to high standards and are always learning improving and raising the bar.
Commercial
We make smart data-led decisions that create long-term value for the business and our customers.
Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together we will continue to implement
sustainable changes to ensure that career opportunities and progression are open to all. We commit to
celebrating the diverse voices of our employees partners and the customers we serve.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job
description may be altered to reflect the business needs of the company
Holt Renfrew is an equal chance employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidates unique skills expertise individual qualifications and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience qualifications performance and local market conditions. We strive to offer competitive compensation that aligns with a candidates contributions to our team along with a comprehensive benefits package enticing perks pension matching incentives contests and our coveted employee discount. / Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat de son expertise de ses qualifications individuelles et de lévaluation de sa contribution au poste à lissue de la procédure dentrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de lexpérience des qualifications du rendement et des conditions du marché local. Nous nous efforçons doffrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe ainsi quun ensemble complet de garanties davantages attrayants de cotisations de retraite assorties par lemployeur de primes dencouragement de concours et notre très convoitée remise demployé.