Salesforce Communications Cloud Architect

Location: Toronto ON Hybrid (23 Days WFO)

Skills: Salesforce Communications Cloud

Experience Required: 10 Years

Role Description

- Lead end-to-end architecture solution design and implementation of Salesforce Communications Cloud platforms.

- Design Enterprise Product Catalog (EPC) CPQ Order Management and Digital Commerce solutions.

- Define integration architecture with OSS/BSS CRM ERP middleware and third-party systems.

- Drive scalability performance security and governance standards.

- Lead technical workshops solution reviews and stakeholder discussions.

- Provide architectural guidance to development and implementation teams.

- Ensure alignment with TM Forum standards and telecom industry best practices.

- Support estimation roadmap planning and digital transformation initiatives.

Essential Skills

Required Skills

- 10 years of Salesforce experience with solid expertise in Communications Cloud (Vlocity).





- Hands-on experience with EPC CPQ Order Management and Industries processes.

- Strong knowledge of OmniStudio (OmniScripts FlexCards DataRaptors Integration Procedures).

- Expertise in Salesforce architecture Apex LWC APIs and integrations.

- Experience integrating Salesforce with OSS/BSS ERP and external platforms.

- Strong understanding of telecom business processes such as Lead-to-Order and Order-to-Cash.

- Experience with CI/CD DevOps and Salesforce deployment methodologies.

Preferred Skills

- Salesforce Application/System Architect certification.

- Salesforce Industries (Communications Cloud) certifications.

- MuleSoft integration experience.

- Knowledge of TM Forum Open APIs and SID model.

- Experience with large-scale telecom transformation programs.

- Agile/Scrum delivery experience.

Required Skills:

Salesforce

📌 Salesforce Communications Cloud Architect (Toronto)
🏢 Astra North Infoteck
📍 Toronto