The Opportunity: At Equitable we believe great things happen when we work together. Were a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If youre passionate about making a difference and growing your career in an inclusive and collaborative environment wed love to hear from culture is built on care passion and curiosity. We put people above all else strive to be our best and welcome new ideas to deliver positive is a great entry level opportunity where you can learn about the insurance industry while making a meaningful impact in the department and business. If youve got outstanding customer service skills along with a keen desire to learn and develop as an insurance professional then this is the perfect prospect for you! Join one of the regions top employers and be part of something that truly makes a Arrangements: This is a hybrid role. You will work in our office in Waterloo ON a minimum of two (2) assigned consecutive days every other week plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement. What youll do: Accurate and timely setup of New Issue material creation of new issue sales announcementsAccurate and timely implementation of Plan Member booklets for new policyholders and existing policyholders to support amendment requestsInitial entry and required updates to Telus system (Tandem)
to support accurate claims payment for plan member pay direct drug claims submitted at the pharmacyOn-line posting of policies and booklets to support Plan Administrator Web and Plan Member WebInitiate plan amendments including announcement and tracking tool update Liaise with M&T; to ensure accuracy and timeliness of delivery booklets to customersFile set up to support Quotes Renewals New Issues and AmendmentsAudit and correction of employee data and entry of plan design to support Quote and Renewal rate calculationTime tracking and updating of case logs to ensure appropriateInitial review of Rate Confirmations to ensure that they comply with our published Discount policyEntry of Rate Confirmation details into Quote Manager and Group Manager for discount tracking and customer billing purposesInitial set up of the Renewal Report including manual entry of premiums claims rates and corresponding age/sex industry and occupation factors for previous to current year comparison purposesWhat youll bring: Comfort and confidence working in an ever-changing and always challenging environmentStrong organizational skills with high attention to detailExcellent time management skills a sense of urgency and an ability to prioritize competing tasksHighly developed customer service skills paired with strong communication skills both verbal and writtenAbility to work effectively in a team environmentExcellent computer skills including MS Word and ExcelGroup Benefits knowledge and experience is preferredBilingualism in written and spoken French is an assetWhats in it for you: Career Growth: Regular learning sessions and developmentopportunitiesTotal Rewards: Incentive pay annual salary reviews employer-paid benefits and pensionmatchingTime Away: Competitive vacation plus one paid volunteer day each year Flexibility: Healthy work-life balance with employee wellness always top of mind complemented by a dress for your day approachWere committed to fair pay and an inclusive accessible hiring experience. If you need accommodations or alternative formats at any stage just reach out to us at Were happy to help. If youre selected to move forward our Talent Acquisition team will walk you through all the details of our total rewards program so you know exactly whats included. This position is open and we are excited to find the right person to join our base pay will be based on your skills qualifications experience and education. At Equitable your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process but we believe that evaluating experience skills and talent potential requires meaningful human interaction. As part of our commitment to maintaining a secure and trusted workplace candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company To: Manager Group Issue and Special ProjectsDepartment: Group IssueTerm: Permanent Full-Time