About us

Crazy Creek Hot Pools Resort is a rapidly growing, family-friendly vacation destination nestled in the heart of British Columbia. Our wide-ranging offerings include comfortable cabins, inviting RV sites, and therapeutic hot pools. As we expand, we seek dedicated team members to work year round, who are eager to contribute to our positive, collaborative work environment, and grow with us! Join us to enhance guests' experiences, while immersing yourself in BC's natural beauty, contribute to our innovative service approaches, and grow professionally in the hospitality industry. At Crazy Creek, we believe our staff are integral to crafting unforgettable stay experiences for our visitors.

Role Summary: We are seeking a detail-oriented and highly organized leader who excels in managing teams and maintaining the highest standards of cleanliness and guest satisfaction. This role is ideal for someone who thrives on creating a welcoming and pristine environment for guests and team members, can effectively prioritize tasks, and values being an integral part of a supportive and collaborative work environment. If you are self-motivated, enjoy mentoring and helping others, and take pride in ensuring every guest’s stay is unforgettable, we’d love to hear from you!

Key Responsibilities:

Cleaning and Upkeep:

- Actively participate in daily cleaning tasks, while leading and supervising the housekeeping team.
- Cleaning and maintaining bedrooms, bathrooms, kitchens, public and common areas throughout the resort
- Duties include but not limited to: dusting, sweeping, vacuuming, mopping, changing linens, laundry, and making beds.
- Replenish amenities, empty trash, and dispose of waste in designated areas.
- Play the key role in creating a clean,



welcoming environment that enhances guest satisfaction and reinforces the resort’s reputation for excellence.”

Quality Control:

- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces.
- Uphold cleanliness and adherence to established standards.
- Keep updated records and checklists of all relevant housekeeping activities.
- Provide feedback and coaching to housekeeping staff for continuous improvement.

Guest Service and Communication:

- Deliver exceptional guest service, always maintaining a professional and friendly demeanor.
- Address guest requests and concerns promptly.
- Communicate effectively with the management and all departments when needed.
- Report any maintenance or safety issues to management to ensure it is resolved in a timely manner.

Inventory Management:

- Manage inventory of cleaning materials, linens, and amenities.
- Coordinate with relevant departments to maintain supply levels.

Safety and Compliance:

- Enforce safety protocols and comply with hygiene and cleanliness regulations.
- Stay informed about industry best practices.
- Implement changes to enhance efficiency and compliance.

Team Leadership and Supervision:

- Lead and supervise a team of housekeeping staff.
- Foster a supportive and collaborative team environment by encouraging open communication, teamwork, and mutual respect among team members.




- Assign daily cleaning tasks and coordinate for efficient coverage.
- Motivate and guide staff to deliver exceptional service.
- Identify staffing needs and coordinate with management to onboard new team members.

Scheduling and Time Management:

- Develop and maintain productive cleaning schedules.
- Monitor employee attendance, time-off requests, and overtime.
- Ensure proper staffing levels according to workload and business demands.
- Work proactively to address staffing shortages by recommending additional hires or temporary third-party support when required.

Training and Development:

- Train new team members on cleaning procedures, safety protocols, and service standards.
- Provide ongoing training for existing staff to enhance cleaning techniques.
- Actively promote a positive work culture where team members feel supported and empowered to excel in their roles.

Skills and Qualifications:

- Experience in housekeeping management and team management.
- Demonstrated ability to adapt to changing priorities and work environments.
- Strong multitasking skills and physical stamina to meet the demands of a fast-paced environment.
- Strong communication and leadership abilities.
- Attention to detail and commitment to high-quality service.
- Ability to manage time and resources effectively.
- WHMIS training prior to start date

Job Types: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Expected hours: 30.0 – 40.0 per week

Ability to commute/relocate:

- Malakwa, BC: reliably commute or plan to relocate before starting work (required)

Experience:

- Cleaning: 1 year (preferred)

Language:

- English (required)

Work Location: In person

📌 Housekeeping Manager (Malakwa)
🏢 Crazy Creek Hot Pools Resort
📍 Malakwa