Overview

Our beautiful 65-room property, located charming Sidney-by-the-Sea, is looking for a hands-on Assistant General Manager.

In this newly created role, you will:

- act as the second-in-command to the General Manager, overseeing daily property operations assuming full operational and decision-making authority when the General Manager is off site (60%)
- perform all Front Office duties and assist with Front Desk coverage (30%)
- manage the Breakfast department (10%)

This position is permanent, full time. A 4/10 schedule may be approved for this position, to promote work-life balance.

Our Core Values

- Integrity and ethical values
- Direct, open, and honest communication
- Commitment to our guests
- Product quality and reliability
- Continual self-improvement
- Having fun
- Team-orientation
- Creativity / innovation / risk-taking
- Strong work ethic

Responsibilities

- Overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees.
- Performing daily, weekly and monthly property inspections of rooms, common areas and staff areas.
- Assisting HOD’s in the selection of hotel staff, orientation & onboarding.
- Assisting HOD’s with inventories, purchasing, labor control and scheduling.
- Leading the breakfast team; reviewing menu and cost, performing weekly inventories and ordering, staff scheduling and labour control.
- Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.
- Coaching the team on how to receive & resolve guest complaints and service recovery process.




- Assisting the General Manager with administrative and accounting duties (billing, accounts receivable,...), revenue management duties (forecasting demand, managing distribution channels, and optimizing room inventory), sales activities (managing client relationships, and negotiating contracts), and marketing tasks (implementing advertising campaigns across digital, print, and social media channels).

Qualifications

- A minimum of 2 years of supervisory or management experience in hospitality, resort, or hotel operations.
- Strong leadership, financial management, communication, and problem-solving skills.
- Proficiency with hotel property management systems, knowledge of Visual Matrix is an asset.
- A valid FoodSafe Certification required.
- A friendly and enthusiastic individual with excellent grooming and a professional image.
- Ability to prioritize workload and meet deadlines in a multifunctional work environment.
- Ability to work a versatile schedule, including weekends and holidays.
- Ability to uphold all guest confidentiality, holding guest privacy and security in the highest regard.

Our Diversity and Inclusion Statement

We aspire to build an inclusive and equitable environment, where everyone feels a sense of belonging, where our team, guests, partners, vendors and communities are united, an individual’s unique identity is valued and respected and diverse groups are represented.

Pay: $65,000.00 per year

Benefits:

- Company events
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking

Work Location: In person

📌 Hotel Assistant General Manager (Sidney)
🏢 Best Western Plus Emerald Isle
📍 Sidney