We are looking for a Guest Services Super Star. If you are hard working, punctual, possess good communication skills, Positive and have excellent work ethics then this job is for you.

* We provide competitive wages

* Excellent Recognition program

* Positive and Challenging work environment

* Growth opportunities

Please review the posting in detail and respond only if you have hotel Front Desk work experience along with the requirements listed in this post.

Duties & Responsibilities:

- Follow and enforce company and IHG policies and procedures.
- Be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out.
- Maintain a high level of skilled appearance and demeanour of yourself.
- Checking guests into and out of the hotel, disburse room keys and inform guests about hotel facilities/services, fulfilling their requests during their stay.
- Answer telephones, making reservations, post charges, handle cash and credit card transactions, and other duties as assigned.
- Be responsible for the daily Front Desk operations during their shift. Initiate and monitor shift checklists for proper completion of tasks.
- Produce accurate and timely reports and correctly handle all cash transactions.
- Respond to all guest needs and requests in a timely manner. Manage and resolve all guest complaints (and compliments) if possible in a professional and courteous manner.
- Maintain guest folios, house accounts, vouchers, gift certificates, etc.
- Ensure that the front desk and back office is clean and well organized.
- Communicate with public, hotel staff and management in a professional manner.




- Attend to daily operational requirements of guest recognition program, amenity program, and standard shift procedures.
- Provide effective communication to all departments of guests’ issues via the log book as well as completion of an incident report.
- Effectively coordinate relocation of guests when necessary.
- Ensure attention is placed on lobby activity and maintain a sense of control and coordination.

Job Requirements:

- Hotel front desk experience is a MUST.
- Opera PMS experience is highly recommended.
- IHG Brand experience will be an asset.
- Exceptional customer service skills- Aware of guest security requirements.
- Experience handling difficult guest situations.
- Excellent written, oral and organizational skills.
- Good numeracy skills.
- Must be comfortable with shift work and be available AM, PM and overnight (just for emergencies), weekend and statutory holidays.
- Exceptional troubleshooting skills, able to work through problems without supervision.
- Strong computer literacy, and experience with Microsoft Office suite of programs.
- Self-motivated; always a positive outlook.
- High level of creativity and innovation.
- Strong interpersonal skills; strong team member and leader.

Job Type: Permanent

Application Questions You have requested that Indeed ask candidates the following questions:

- How many years of Hotel Front Desk experience do you have?
- Do you speak Written, Verbal English?

Pay: From $17.84 per hour

Benefits:

- Dental care
- Extended health care
- Vision care

Ability to commute/relocate:

- Edmonton, AB T5J 0Z1: reliably commute or plan to relocate before starting work (required)

Experience:

- Customer service: 1 year (preferred)

Work Location: In person

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