Job Summary

We are seeking an experienced and highly organized Surgical Operations Manager to oversee the daily operations of our surgical facility. The ideal candidate will possess strong leadership skills, extensive knowledge of surgical procedures, and experience managing clinical teams. This role is vital in ensuring efficient, compliant, and patient-centered surgical services, supporting both clinical staff and administrative functions to deliver exceptional care.

Key Responsibilities

Surgical Scheduling and Coordination

● Coordinate surgical schedules, including anesthesiologists, nursing staff, and other clinical personnel.

● Coordinate preoperative administrative requirements and surgical logistics.

Practice Operations

● Oversee routine supply ordering, inventory tracking, and vendor communication.

● Coordinate equipment servicing, preventive maintenance, and facility-related appointments.

● Maintain operational checklists and ensure assigned tasks are completed.

● Coordinate operating room readiness, cleaning assignments, and other non-clinical logistical requirements in accordance with facility protocols.

Staff Coordination and Accountability

● Identify operational inefficiencies and recommend improvements.

● Prepare payroll information for physician approval.

Marketing Lead Follow-Up and Patient Conversion

● Monitor incoming marketing leads from the website, social media, online advertising, referral sources, and other campaigns.

● Respond promptly and professionally to new inquiries by telephone, email, text message, or other approved communication channels.

● Follow up consistently with prospective patients who have not yet booked a consultation.

● Maintain accurate lead records, follow-up notes, contact information, and next steps in the practice management or customer relationship management system.





● Qualify inquiries by gathering appropriate non-clinical information and directing prospective patients to the correct consultation or booking pathway.

● Track lead status from initial inquiry through consultation booking and identify opportunities to improve response times and conversion rates.

● Coordinate with the surgeon, aesthetic team, and administrative staff to ensure that marketing messages, patient expectations, and booking information are consistent.

● Prepare basic reports on lead volume, response times, consultation bookings, and conversion outcomes.

● Handle all communications professionally, confidentially, and in accordance with practice policies and applicable privacy requirements.

Patient Experience and Administration

● Oversee administrative follow-up for consultations, surgical estimates, deposits, and bookings.

● Ensure that patient inquiries and outstanding administrative matters are addressed promptly.

● Support a welcoming, organized, and responsive patient experience from the initial inquiry through consultation and booking.

Qualifications

● Minimum 3 years of relevant experience in surgical practice administration, healthcare operations, surgical coordination, patient intake, or lead follow-up.

● Experience in a private surgical centre, outpatient procedural clinic, specialist medical practice, or medical aesthetics environment strongly preferred.

● Demonstrated ability to work independently and manage multiple priorities.

● Excellent organizational, communication, and problem-solving skills.





● Strong attention to detail and respect for patient confidentiality.

● Experience following up with prospective patients and converting inquiries into consultations is an asset.

The Ideal Candidate

We are particularly interested in someone who:

● Takes initiative without requiring constant supervision.

● Anticipates operational challenges and develops practical solutions.

● Is comfortable coordinating physicians, nurses, vendors, prospective patients, and administrative personnel.

● Responds promptly and professionally to marketing leads and patient inquiries.

● Is persistent, organized, and tactful when following up with prospective patients.

● Demonstrates sound judgment, discretion, and professionalism.

● Is resourceful, reliable, and committed to operational excellence.

● Understands the importance of patient safety, privacy, and a well-organized surgical setting.

● Is comfortable tracking activity and using data to improve lead response and consultation conversion.

Why Join Aurora Plastic Surgery?

You will work closely with surgeons, playing an important role in the continued development of a growing surgical and aesthetic practice.

This position offers meaningful responsibility, a collaborative environment, and the opportunity to shape operational systems, patient follow-up processes, and marketing lead workflows from the ground up.

To Apply

Please submit your résumé and a brief cover letter describing your experience coordinating healthcare operations, managing competing priorities, following up with prospective patients, and independently resolving operational challenges.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: $30.00-$40.00 per hour

Benefits:

- On-site parking

Work Location: In person

📌 Surgical Operations Manager (Aurora)
🏢 Surgical Practice
📍 Aurora