Office Administrator & Receptionist – Immigration Services

Future Dreams Immigration Inc. is seeking a welcoming, organized, and detail-oriented Office Administrator & Receptionist to support our Brampton office. The successful candidate will be a main point of contact for clients and must have hands-on experience working in an immigration firm.

Key responsibilities

- Greet clients and visitors professionally and maintain a welcoming reception area.
- Answer, screen, and route telephone calls and take accurate messages.
- Serve as a main point of contact for clients, guiding them through administrative steps, document requirements, appointments, deadlines, and follow-ups.
- Schedule, confirm, and manage client appointments and staff calendars.
- Organize and maintain electronic and paper records, correspondence, and client files.
- Prepare, format, scan, copy, file, and distribute routine documents and correspondence.
- Monitor shared inboxes, respond to routine administrative inquiries, and direct questions to the appropriate team member.
- Support client intake and follow-up by collecting required information and documents.
- Track deadlines, outstanding documents, appointments, and follow-up items.
- Enter and update information accurately in office systems, spreadsheets, and client records.
- Protect confidential personal information and follow established privacy and records-management procedures.

Required qualifications and experience

- A minimum of 6 months to 1 year of direct work experience in an immigration firm or immigration consulting office is required.




- Practical knowledge of Canadian immigration applications and processes is required, including permanent residence applications and temporary residence applications such as visitor visas, study permits, and work permits.
- Candidates must understand immigration-office workflows, client intake, document collection, file organization, application checklists, routine correspondence, deadline tracking, and follow-up processes.
- Strong reception, customer-service, telephone, and interpersonal skills.
- Clear professional written and verbal communication.
- Strong organization, attention to detail, and ability to manage competing priorities.
- Accurate data-entry, document-management, and record-keeping skills.
- Comfortable using common office software, email, calendars, spreadsheets, and electronic filing systems.
- Sound judgment when handling confidential client information.
- Ability to identify questions requiring an authorized immigration skilled and escalate them appropriately.

Applicants without immigration-firm or immigration-consulting-office experience will not be considered.

Pay: $19–$23 per hour.

Pay: $19.00-$23.00 per hour

Application question(s):

- Describe your direct work experience in an immigration firm or immigration consulting office. Include the employer, dates, total months of experience, and the Canadian immigration applications you worked with (for example: permanent residence, visitor visa, study permit, or work permit).

Experience:

- work in an immigration firm or immigration consulting office: 1 year (preferred)

Work Location: In person

📌 Office Administrator & Receptionist – Immigration Services (Brampton)
🏢 Future Dreams Immigration
📍 Brampton