Job Overview

PLEASE NOTE THIS IS ALSO A SERVING ROLE, YOU ARE ENTITLED TO TIPS!

We are seeking a dynamic and experienced Front of House Supervisor to lead our hospitality team in delivering exceptional customer service. This role is vital in ensuring smooth restaurant operations, maintaining high standards of food safety and quality, and fostering a welcoming environment for guests. The ideal candidate will possess strong leadership skills, extensive food service experience, and a passion for hospitality. As a Front of House Supervisor, you will oversee daily restaurant activities, supervise staff, and ensure an outstanding dining experience for all patrons.

Responsibilities

- Supervise front-of-house staff, including servers, and hosts, to ensure efficient service delivery
- Oversee food preparation and serving processes to maintain high standards of quality and presentation
- Manage POS systems such as Micros POS for order processing and cash handling procedures
- Lead team management activities including interviewing, training, scheduling, and performance evaluations
- Ensure adherence to food safety protocols and proper food handling practices in accordance with health regulations
- Coordinate with kitchen staff to facilitate smooth communication between front and back of house
- Handle customer inquiries, complaints, and special requests with professionalism and courtesy




- Monitor restaurant cleanliness, organization, and compliance with safety standards
- Assist in managing restaurant operations during peak hours or staff shortages as needed
- Promote a positive team environment that encourages teamwork, accountability, and continuous improvement

Experience

- Proven supervising experience within the food service or hospitality industry
- Extensive food industry background including restaurant management, food preparation, cooking, serving, or bartending
- Familiarity with POS systems such as Micros POS or similar platforms
- Strong leadership skills with experience in team management and employee development
- Background in food safety standards and proper food handling procedures
- Experience in interviewing potential staff members and conducting performance reviews is preferred
- Previous roles in restaurant management or hotel hospitality are advantageous
- Excellent customer service skills with the ability to handle diverse guest needs effectively
- Knowledge of kitchen operations, food preparation techniques, and hospitality best practices is desirable

Pay: $70,000.00-$80,000.00 per year

Benefits:

- Dental care
- Discounted or free food
- Extended health care
- In office parking
- Store discount
- Vision care

Work Location: In person

📌 Front of House Supervisor (Stoney Creek)
🏢 Stacked Pancake & Breakfast House
📍 Stoney Creek