Job Summary

Green Key Global (GKG) is seeking a proactive and highly organized Accounts Receivable Clerk to join our Finance team for a three-month, full-time contract, with the possibility of extension.

The primary focus of this role is customer outreach and collections follow-up. The Accounts Receivable Clerk will contact customers with outstanding balances by telephone and email, document each interaction in GKG’s system, and ensure that follow-up commitments and next steps are clearly recorded and completed.

The successful candidate will work from established accounts receivable reports and focus on consistent customer follow-up, accurate recordkeeping, and the timely escalation of unresolved accounts.

What You’ll Do

- Review GKG’s AR System and identify outstanding customer accounts requiring follow-up.
- Contact customers primarily by telephone, as well as by email, regarding overdue invoices.
- Clearly explain outstanding balances and request payment or an update on payment status.
- Confirm expected payment dates and record customer commitments.
- Accurately document every collection attempt in the AR System.
- Update account statuses and follow-up dates promptly after each customer interaction.
- Follow up consistently on unanswered calls, outstanding requests, and missed payment commitments.
- Provide customers with invoice copies, account statements, or payment instructions, as required.
- Direct billing questions, account discrepancies, and payment-processing issues to the appropriate Finance team member.
- Escalate disputed, significantly overdue, or unresponsive accounts to management.




- Assist with other accounts receivable follow-up and administrative duties as required.

What You Bring

- At least two years of experience in accounts receivable, collections, customer service, call-centre operations, or a similar role.
- Experience contacting customers by telephone regarding overdue accounts is strongly preferred.
- A professional, confident, and tactful telephone manner.
- Solid interpersonal skills and the ability to handle sensitive or challenging customer conversations.
- Excellent organizational skills and attention to detail.
- The ability to accurately document conversations, commitments, and follow-up requirements.
- A persistent and results-oriented approach while maintaining positive customer relationships.
- The ability to manage a high volume of accounts and follow-up activities independently.
- Proficiency with Microsoft Excel and other Microsoft Office applications.
- Experience working with an accounts receivable system, customer relationship management system, or accounting reports is an asset.
- Post-secondary education in accounting, finance, business administration, or a related field is an asset.
- Bilingualism in English and French is an asset.

If you are organized, persistent, comfortable speaking with customers, and committed to accurate follow-up, we would like to hear from you. Please submit your résumé outlining your relevant experience.

Green Key Global is committed to fostering an inclusive and accessible workplace. We welcome applications from qualified candidates of all backgrounds. Accommodations are available throughout the recruitment process upon request.

Pay: $25.00-$28.00 per hour

Work Location: Remote

📌 Accounts Receivable Clerk (Ontario)
🏢 Green Key Global
📍 Ontario