At Pulse Physio & Performance, we believe that exceptional care starts the moment someone walks through our doors - or gives us a call. That’s where our administrative Client Experience Representatives shine. They’re the friendly voices, the organized schedulers, the problem-solvers, and the first impression of what it means to be part of the Pulse community.

What You’ll Do

As a Client Experience Rep, you’ll work alongside a supportive team to ensure everything at the front of the clinic runs smoothly. Your day-to-day will include:

- Greeting clients and creating a welcoming environment
- Managing appointment scheduling and client flow using Jane
- Answering phone and email inquiries professionally and efficiently
- Processing payments and handling direct billing to insurance providers
- Supporting clinicians with timely communication and coordination
- Working collaboratively with other team members to keep operations running seamlessly

What We’re Looking For

- Friendly and professional communication skills (in person, on the phone, and over email)
- Robust organization and multitasking abilities




- Comfort working with scheduling and billing software (experience with Jane is a bonus)
- Team-oriented mindset - you're dependable, adaptable, and helpful
- Availability for weekday and evening shifts
- Prior customer service experience (bonus if it’s in a healthcare or fitness setting)

Why Work at Pulse?

- Positive Work Environment: Friendly, supportive team with a fun and collaborative culture
- Modern Clinics: Bright, welcoming spaces that promote health and movement
- Growing Company: With two busy clinics and a reputation for excellence, there are always opportunities to grow with us
- Make a Difference: Be part of a team helping people feel and move better every day

If you’re passionate about providing great service, love staying organized, and want to be part of a team that’s making a real impact - we’d love to hear from you!

Pay: $20.00-$22.00 per hour

Expected hours: 25.0 – 30.0 per week

Benefits:

- Extended health care

Experience:

- Administrative: 1 year (required)

Work Location: In person

📌 Admin Assistant/Receptionist (Peterborough)
🏢 Pulse Physiotherapy
📍 Peterborough