Job description:

Reports To: Service Manager

Position Summary

The Service & Repair Department Coordinator/Estimator plays a key role in supporting the daily operations of Nedlaw Roofing Limited’s Service Division. This role will support the planning, organization, and coordination of all service and repair roofing projects to ensure timely completion and adherence to budget.

This role combines both administrative coordination and estimating responsibilities, requiring strong organizational, communication, and technical skills to support the success of the Service Department. The ideal candidate is highly organized, detail-oriented, and able to thrive in a fast-paced environment while delivering exceptional customer service.

Key Responsibilities

Client Communication & Relationship Management

- Serve as the primary point of contact for all service and repair inquiries
- Communicate with clients to assess roofing issues and recommend solutions
- Maintain robust, professional relationships to ensure client satisfaction and repeat business
- Follow up on quotes and service opportunities to secure new work
- Support client relationship management and contribute to business development

Estimating & Quoting

- Conduct site visits and assess roofing repair needs (leaks, maintenance, small replacements, flashing, etc.)
- Prepare accurate, timely, and competitive cost estimates and proposals
- Recommend appropriate repair solutions based on site conditions and client needs
- Ensure pricing aligns with warranty requirements and quality standards
- Maintain up-to-date knowledge of roofing materials and pricing
- Complete pre-qualifications for service work
- Review and verify accuracy of quotes and reports before submission





Project Coordination & Execution

- Plan, schedule, and coordinate daily service and repair work
- Dispatch service crews (including occasional weekend dispatch)
- Ensure crews have necessary materials, equipment, and job details
- Monitor job progress and adjust schedules as required
- Act as liaison between clients and field staff during project execution
- Attend site meetings and conduct site visits as needed
- Assist with material pickup and delivery when required
- Support the Service Manager in executing projects from start to completion

Operations & Administrative Support

- Maintain organized job files, records, estimates, and work orders
- Prepare and manage project documentation for clients, contractors, and authorities
- Track all quotation requests and follow up within 7 days
- Manage purchase orders and service/repair work orders
- Maintain updated vendor lists, trade contacts, and pricing
- Liaise with vendors and suppliers for quotes, product information, and warranties
- Support invoicing by confirming completed work and documentation
- Assist with general administrative duties within the department

Reporting, Quality & Compliance

- Prepare detailed roof reports, leak reports, and assessments
- Ensure all work meets company quality standards and safety regulations




- Track project schedules and ensure deadlines are met
- Provide weekly updates on jobs, quotes, and inspections to management
- Review and verify accuracy of billings and reports before submission
- Support continuous improvement of service delivery and internal processes

Business Development & Performance

- Secure new service and repair work for the division
- Contribute to achieving or exceeding annual revenue targets
- Identify and develop new business opportunities

Qualifications

- Previous experience in administrative, coordination, or office management roles (experience in construction/roofing industry is an asset).
- Previous roofing experience (1 year)
- Strong organizational and multitasking abilities with attention to detail.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and scheduling systems.
- Excellent written and verbal communication skills.
- Strong customer service orientation with a professional phone manner.
- Ability to prioritize tasks in a fast-paced environment.
- Knowledge of vehicle fleet maintenance and safety compliance is an asset.

Core Competencies

- Organization & Time Management
- Communication & Interpersonal Skills
- Problem Solving & Decision Making
- Customer Focus
- Team Collaboration
- Initiative & Accountability

Working Conditions

- Office-based position with occasional interaction with field staff and customers on-site or via phone/email.
- Monday–Friday schedule, with flexibility required during peak service times.

Job Types: Full-time, Permanent

Pay: $48,000.00-$55,000.00 per year

Benefits:

- Dental care
- Extended health care
- On-site parking
- Vision care

Work Location: In person

📌 Service and Repair Department Coordinator/Estimator (Breslau)
🏢 Nedlaw Roofing
📍 Breslau