Job Posting: Account Manager – Sales & Customer Relationships

Company: Diamond Packaging Supplies Ltd.

Industry: Food Packaging Supplies – Trading & Distribution

Job Type: Full-Time, Permanent

Work Location: On-site, [Scarborough, Ontario]

Salary: $42,000–$55,000 per year, based on relevant professional experience and qualifications

Working Hours: 40 hours per week, with a flexible start time between 8:00 AM and 9:00 AM

About Diamond Packaging Supplies Ltd.

Diamond Packaging Supplies Ltd. is an established trading and distribution company specializing in food packaging supplies. We have developed a strong customer base and built long-standing relationships with businesses across the industry.

We are looking for a motivated, professional, and customer-focused Account Manager – Sales & Customer Relationships to join our growing team.

The successful candidate will be responsible for managing and maintaining existing customer accounts, strengthening customer relationships, identifying opportunities to increase sales, and developing new business through company-provided leads and contact lists.

This position is ideal for someone who enjoys communicating with customers, building lasting business relationships, and taking an active role in growing an established company's sales.

Key Responsibilities1. Existing Account Management

- Manage and maintain strong relationships with the company's existing customer base.
- Proactively contact customers by telephone and email to understand their needs, maintain engagement, and encourage repeat business.
- Follow up on customer orders, quotations, inquiries, and outstanding requirements.
- Identify opportunities to introduce additional products and increase sales within existing accounts.
- Maintain a high level of customer satisfaction through professional, responsive, and reliable service.
- Monitor customer purchasing patterns and identify opportunities to strengthen account relationships.
- Maintain accurate customer records and ensure consistent follow-up.

1. Sales Growth and Business Development

- Contact prospective customers using company-provided leads and contact lists.
- Introduce the company's products and services to potential customers in a professional and engaging manner.
- Develop new business opportunities and convert prospects into active customers.
- Prepare quotations, follow up on pricing proposals, and work toward converting opportunities into confirmed orders.
- Identify cross-selling and upselling opportunities across the company's product range.
- Maintain regular communication with prospective customers to develop long-term business relationships.
- Work toward agreed sales targets and contribute to the company's revenue growth.
- Gather customer feedback and market information to identify potential opportunities for business expansion.

1. Customer Communication and Relationship Building

- Communicate fluently, confidently, and professionally in English, both verbally and in writing.
- Make customer calls, conduct follow-ups, respond to inquiries, and present products clearly and effectively.




- Build trust and rapport with customers through strong interpersonal and communication skills.
- Understand customer requirements and recommend suitable products and solutions.
- Handle customer concerns professionally and coordinate with the relevant internal teams to resolve issues promptly.
- Maintain a positive, customer-focused approach in all business interactions.

1. Internal Coordination and Administration

- Coordinate with the purchasing, warehouse, and operations teams to support customer orders and requirements.
- Maintain organized records of customer interactions, quotations, sales activities, and follow-up schedules.
- Use Microsoft Outlook, Excel, Word, and relevant company systems to manage customer information and sales opportunities.
- Provide regular updates to management on account activity, sales progress, customer feedback, and potential business opportunities.
- Ensure customer commitments and follow-up actions are completed in a timely and professional manner.

Qualifications and Experience
- A college diploma or university degree in Business Administration, Sales, Marketing, or a related field is preferred.
- At least 2 years of relevant professional experience in account management, inside sales, customer relationship management, business development, or a similar customer-facing role is preferred.
- Excellent English communication skills, both spoken and written, are essential.
- Strong telephone etiquette and the ability to communicate confidently with customers in a Canadian business environment.
- Experience in trading, distribution, wholesale, food packaging, or a related B2B industry would be an asset.
- Demonstrated ability to maintain customer relationships, follow up on sales opportunities, and generate business.
- Strong interpersonal, organizational, negotiation, and problem-solving skills.
- Proficiency in Microsoft Outlook, Excel, Word, and general office computer applications.
- Ability to manage multiple customer accounts, organize daily activities, and meet deadlines.
- A proactive, self-motivated, and results-oriented attitude.
- Ability to work independently while collaborating effectively with colleagues.

Performance Expectations The successful candidate will be expected to contribute to customer retention, sales growth, and the development of new business opportunities. Performance will be evaluated against mutually agreed objectives, including:
- Customer account management: Maintain regular contact with assigned customers and ensure timely follow-up on inquiries, orders, and quotations.
- Sales growth: Identify and pursue opportunities to increase sales from existing customers through repeat orders, cross-selling,



and upselling.
- New business development: Consistently contact company-provided leads and prospective customers, follow up on opportunities, and work toward converting prospects into active accounts.
- Quotation follow-up: Track outstanding quotations and follow up with customers to improve conversion rates.
- Customer satisfaction: Maintain professional communication, respond promptly to customer needs, and help resolve issues efficiently.
- Organization and reporting: Maintain accurate customer records and provide regular updates on sales activities, account development, and opportunities.
- Achievement of targets: Work toward sales and customer engagement targets established with management, with performance reviewed periodically.

Specific targets and priorities will be established with management based on the company's business objectives, the assigned customer portfolio, and the employee's progress in the role.

Working Schedule

This is a full-time, on-site position requiring 40 hours per week.

We offer flexibility in the daily start time, with the option to begin at 8:00 AM, 8:30 AM, or 9:00 AM. The corresponding finishing time will be adjusted according to the agreed schedule and applicable break requirements.

What We Offer

- Competitive annual salary of $42,000–$55,000, depending on experience and qualifications.
- An established customer base and company-provided leads to support sales activities.
- The opportunity to develop existing accounts and contribute directly to business growth.
- A professional working environment within an established trading and distribution company.
- Opportunities to develop sales, account management, and business development skills.
- The prospect to build long-term customer relationships and make a meaningful contribution to the company's success.

The Ideal Candidate We are looking for someone who is confident, articulate, personable, and comfortable speaking with customers over the telephone. The ideal candidate will possess excellent English communication skills, demonstrate a professional approach to customer relationships, and have the initiative to identify and pursue new sales opportunities.

We value someone who is organized, dependable, proactive, and committed to following through on customer commitments.

The primary objective of this role is to maintain and strengthen existing customer accounts while generating additional revenue through proactive sales activities and new business development.

How to Apply

Interested candidates are invited to submit their resume to:

Jacob Edwin

Email: [email protected]

Subject line: Application – Account Manager, Sales & Customer Relationships

Please highlight your relevant experience in sales, account management, customer service, and business development in your application.

We look forward to welcoming a motivated and customer-focused professional to the Diamond Packaging Supplies Ltd. team.

Pay: $42,000.00-$55,000.00 per year

Benefits

- Casual dress
- On-site parking

Work Location: In person

📌 Account Manager (Scarborough)
🏢 Diamond Packaging Supplies
📍 Scarborough