Administrative Assistant/Client Care Coordinator

Join a Practice that Values Connection, Growth, and Balance

At Core Connections Psychology Centre (CCPC), we’re more than a practice — we’re a community. Join a team that values belonging, collaboration, and genuine care for both clients and team members. This is a place where your contributions matter, your growth is supported, and your work helps create a meaningful experience for every person who walks through our doors.

If you’re organized, warm, proactive, and thrive in a supportive, relationship-focused environment, we’d love to meet you. We’re currently seeking an Administrative Assistant who is committed to creating a seamless, welcoming experience for our clients and supporting our clinical team with excellence and care.

About Us

Core Connections Psychology Centre is a growing, psychologist-led practice providing psychotherapy and assessment in Collingwood and Newmarket, as well as virtually across Ontario.

Our Core Values

Connection – within ourselves, our clients, and our team

Growth & Intentionality – a commitment to continual learning and mindful practice

Authenticity – bringing your genuine self to the work and showing up authentically with our clients and our team.

Why Join Core Connections Psychology Centre

Be the Heart of Our Team. We’ll Support the Rest.

Our admin team is the backbone of our practice—you keep everything moving so our therapists can focus on what they do best. We know the work you do matters, and we make sure you feel supported every step of the way.

Here’s what you’ll enjoy with us:

- Work on a Supportive, Experienced Team – Work alongside warm, collaborative psychologists and therapists who value respect, teamwork, and open communication.
- Meaningful Role – Be the first point of contact for clients and play a vital role in shaping their experience with our practice.
- Growth-Oriented Environment – Opportunities to take initiative, refine systems, and grow within a developing practice.
- Positive & Purposeful Workplace – We value laughter, shared purpose,



and celebrating progress together.

What We Offer

- Competitive compensation based on experience
- Flexible scheduling
- Hybrid work model (priority given to those who can be in person at the Collingwood location)
- Administrative systems and processes designed for clarity and efficiency
- A thoughtfully designed, light-filled office space
- A team-oriented team environment where your ideas and initiative are valued

Compensation $23-$25 per hour (with opportunity for growth) based on experience, qualifications, and scope of responsibilities

This Role Is Perfect If You Are…

A highly organized and detail-oriented professional who enjoys supporting others

Someone who values warmth, professionalism, and being part of a connected team

Calm under pressure and able to manage multiple priorities with care

Proactive, tech-comfortable, and eager to improve systems and processes.

What You’ll Do

- Front Desk Support: Provide exceptional support to our Psychotherapy practice both in person and virtual ( Collingwood location), assisting with client bookings, payments, and managing intake & consent forms.
- Client Interaction: Welcome clients to the office, answer client calls and emails, and process payments at the end of sessions with professionalism and compassion.
- Quality Assurance: Ensure all administrative tasks are completed accurately, including follow-ups on payments, securing payment information, and uploading secure documents. Manage booking JaneApp, including schedules and treatments offered. Manage Google workspace and provide light IT support to therapists.
- Office Maintenance: Keep the office area organized, manage office supplies, maintain clinical files, and confirm claims with insurance companies.




- Clinic Growth: Social media posts and light marketing tasks (if applicable). Outreach to referral networks. Optimize systems and google workspace. Help with hiring and onboarding of new staff. Metrics tracking and finance tracking reports for the director

To Succeed in This Role:

- You will excel if you possess excellent communication skills and the ability to lead and promote the vision of the clinic.
- You must be extremely organized, thinking 10 steps ahead, with the ability to see the big picture with an entrepreneurial mindset.
- You have a passion for helping others, as you will be the primary point of contact for our clients.
- You are able to use technology platforms, such as Google Workspace, Jane App, Quickbooks, Dext, Instagram, Facebook, Blaze/Canva

Qualifications:

- 2-3 years of experience in Client Care and/or Customer Service, preferably in a medical or psychology office at the front desk.
- Psychology undergraduate students and graduates are welcome!

Skills & Attributes of Our Ideal Candidate:

- Dynamic, self-motivated individual with the ability to work efficiently, independently, proactively, and well under pressure.
- Strong communication skills with the ability to communicate professionally and compassionately.
- Confidence in sharing ideas and constructive feedback to help us grow.
- Ability to juggle multiple projects simultaneously, adapt to changing systems, and meet deadlines.
- Tech-savvy, with experience using Google workspace, Mac, and Windows.
- Knowledge of Jane App is an asset.
- An appetite for innovation and simplicity with a strong process orientation.
- Ability to work autonomously and collaboratively with a talented team.

Ready to Join Us? Application Process: Please submit your CV/resume and cover letter to [email protected] For more info on our practice, check out our website:

https://www.coreconnectionspsychology.com

Pay: $23.00-$25.00 per hour

Expected hours: 8.0 – 12.0 per week

Work Location: Hybrid remote in Collingwood, ON L9Y 1B3

📌 Administrative Assistant/Client Care Coordinator (Collingwood)
🏢 Core Connections Psychology Centre
📍 Collingwood