Reporting to the Manager of Onboarding, the Onboarding Administrator is responsible for all aspects of the onboarding processes, participating in the New Group Implementation meeting; and setting up various types of groups, benefits and coverages. The Onboarding Administrator processes initial eligibility, Client Web Security and Menu Management updates for the new groups where applicable.

Principal Responsibilities:

- Set up new group benefit plans across administration systems, including group structures, health, dental, out-of-country coverage and health spending accounts.Configure and verify benefit coverage against client applications and plan documents before audit review and release of recent group packages.
- Process and validate initial member and dependent eligibility files, ensuring enrolment totals match client records.
- Administer health spending and wellness account deposits, including retroactive adjustments, carry-forwards and forfeitures, in accordance with plan provisions and Canada Revenue Agency requirements.
- Set up client and user website access and menu options for benefit resources, forms and eClaim audit settings, based on client applications.
- Prepare benefit card logos to meet client requests using image-editing software.
- Maintain accurate onboarding records and complete all setup tasks within established quality standards and timelines.




- Review investigation findings from the Operations Specialist department, identify concerns and implement preventive measures.
- Respond to inquiries within required turnaround times and provide administrative support to clients, colleagues and the Client Service Team.
- Collaborate across departments, share knowledge and recommend solutions to support quality service.

Knowledge, skills and experience:

- Three years’ related experience within ClaimSecure or previous experience working in the Health Insurance Industry would be an asset.
- Strong organizational and time management skills
- Ability to manage heavy workloads and prioritize accordingly
- Strong analytical and problem-solving skills
- Strong PC knowledge in standard applications: WORD, EXCEL, OUTLOOK
- Team player and service orientated
- Good verbal and written communication skills
- Ability to work independently with minimal or no supervision

Job Type: Full-time Pay: $38,415.00 per year

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Experience:
- Administrative: 1 year (preferred)

Work Location: Hybrid remote in Greater Sudbury, ON P3E 5R2

📌 Administrator - Onboarding (Greater Sudbury)
🏢 ClaimSecure
📍 Greater Sudbury