The Alberta Motor Transport Association is a province-wide, not-for-profit, advocacy and safety training association that strives to facilitate the safe and efficient transport of people and goods to make life better for Albertans. For more than 80 years, our work has encompassed a broad range of environmental, social, economic, safety and compliance matters that impact provincial highways. Research and innovation is now at the forefront of our projects, enabling the AMTA to identify new technologies and bring key stakeholders together to advance the commercial transportation industry while reducing human and environmental impacts.

OUR VALUES

Character of our People

Relentless professional integrity with a commitment to service, collaboration, fairness, and respect that celebrates diversity and drives excellence in everything we do.

Advancing Innovation

Exploring opportunities for continuous improvement to provide solutions that support and encourage positive advancement of AMTA and industry.

Member Focused

Hearing and responding to our members; respecting the importance of their experience and continuously striving to create value that exceeds expectations throughout our planning and delivery.

Passion for the Industry and Safety

Bringing our energy and expertise to everything we do in support of an essential industry that makes the world a better place.

ORGANIZATIONAL COMPETENCIES REQUIRED

Collaboration: Builds partnerships and works collaboratively with others to meet shared objectives

Instill Trust: Gains the trust of others through honesty, integrity, and authenticity

Safety Minded: Promotes and contributes to a positive, healthy, and safe work environment in accordance with appropriate legislation and regulations

Ensure Accountability: Holds self and others accountable to meet commitments

Effective Communication:



Develops and delivers multi-purpose communications that convey a explicit understanding of the unique needs of different audiences

Encourages Innovation: Looks for better ways for the organization to be successful, accepts diverse thoughts, drives change, and can handle ambiguity

Builds Networks: Effectively builds formal and informal relationship networks inside and outside of the organization

Self-Aware: Uses feedback and reflection to gain productive insight into personal strengths and areas for development

Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

Emotional Intelligence: the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically

POSITION OBJECTIVE

This position provides external customer service and internal administrative support. This multi-focused opportunity will require five days per week in the Edmonton International Airport office. This position is integral to providing exceptional customer service and member experience to everyone who engages with the AMTA.

ROLE RESPONSIBILITIES

· Front-desk reception duties o Receiving and transferring calls o Answering customer inquiries or transferring to another team member who can respond. Log these inquiries into Dynamics 360 software under appropriate contact and show who assigned to o Visitor greeting, as required o Sending, receiving,



and distributing mail and courier shipments o Ensuring visitors are aware of, and follow, existing safety policies o Ordering office suppliers for EIA office

· Provide various administrative functions as required:

o Document creation, editing, proofreading, and formatting, photocopying o Meeting & classroom set-up and support as required o Building maintenance

· Enter and complete purchase orders as required

· Execution of document control practices and filing repositories

· Pick up and process Canada post mail

· Administer Member Services email inbox

· Provide admin support for Regional meetings o Running the registration report from the AMTA Portal o Creating name tags for all attendees o Attending Edmonton Regional meeting manage attendee check in o Provide attendance report to Sr Advisor, Member Services and Sr Advisor, Member Solutions

· Onboarding/Offboarding Members o Updating/uploading Onboarding Import Sheet (Excel) with information from WCB new account emails into the AMTA Portal o Updating/uploading Offboarding Import Sheet (Excel) into the AMTA Portal o Processing online membership applications o Issuing Membership Renewal acknowledgement packages

· CFIB Monthly Report

· Other related duties as assigned

EDUCATION AND EXPERIENCE

Education: Administrative certificate or equivalent experience.

Experience: Minimum 3-5 years' experience in an office admin position, preferably in the transportation industry.

The following areas of experience are considered assets:

· Customer Support

· Effective Communication

· Purchase Order/Invoice Creation

· Professional Writing

· MS Office 365- high level proficiency

· MS SharePoint

· Systems Administration

Benefits

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match

Work Location: Hybrid remote in Leduc, AB

📌 Administrator, Member Services (Leduc)
🏢 Alberta Motor Transport Association
📍 Leduc