Appliance Service Technician – Training Available

About the Company

SMS Appliances is one of Western Canada's fastest-growing appliance retailers and service providers, proudly serving customers across Alberta and Saskatchewan since 2019. With six locations in Calgary South, Calgary North, Airdrie, Medicine Hat, Saskatoon, and Regina, we have built a reputation for quality products, excellent customer service, and reliable support.

We offer a complete appliance solution for homeowners, builders, property managers, and businesses. Our selection includes new, open-box, and refurbished appliances from leading brands. In addition to appliance sales, we specialize in professional installation, repair, maintenance, delivery, recycling, and haul-away services.

At SMS Appliances, we are committed to honest service, competitive pricing, and building long-term customer relationships. As our company continues to grow and expand into larger facilities and new projects, we are looking for motivated individuals who want to develop their skills and grow with our team.

About the Position

SMS Appliances is seeking a reliable, hands-on, and motivated Appliance Service Technician to join our growing team.

Experience repairing major household appliances is preferred but not required. We are willing to train the right candidate who has a genuine interest in learning about appliances, understanding how they work, and developing the skills needed to diagnose, repair, and install them.

The successful candidate will receive training in appliance repair, installation, and service work. This includes visiting new construction sites and other job locations, assisting with appliance installations in current homes and residential buildings, working with builders and site teams, and providing ongoing appliance service, maintenance, and troubleshooting.

This position also involves performing in-shop repairs at our warehouse when required, delivering appliances to customers, picking up products and parts from suppliers and partner locations, transporting scrap appliances for recycling or disposal, and assisting with receiving shipments and organizing inventory at our warehouse, and stores when needed.

We are looking for someone who enjoys hands-on work, is mechanically inclined, likes learning how things work, and is interested in building a long-term career in the appliance service field.

Previous appliance repair and retail experience are not required. A positive attitude, reliability, willingness to learn, problem-solving skills,



and a genuine interest in appliances are especially important. Training and guidance will be provided to help the successful candidate develop the skills needed to perform the job independently over time.

Key Responsibilities

- Learn to diagnose, troubleshoot, and repair major household appliances, including refrigerators, washers, dryers, dishwashers, stoves, and microwaves.
- Learn about appliance components, operation, maintenance, and repair techniques.
- Perform appliance repairs and maintenance at customer homes, businesses, our warehouse, and retail locations.
- Visit current construction sites and other job locations to assist with appliance installation projects.
- Assist with installing and testing appliances in new homes, multi-unit residential buildings, and other construction projects.
- Learn to work with builders, contractors, site supervisors, and property managers to complete installation and service work.
- Provide ongoing appliance service, maintenance, troubleshooting, and repair support at assigned sites.
- Identify installation issues and appliance problems, and learn how to determine the appropriate solutions.
- Follow manufacturer instructions, installation requirements, and workplace safety procedures.
- Deliver appliances safely and professionally to customers.
- Pick up appliances, parts, and equipment from suppliers, warehouses, and other company locations.
- Transport scrap appliances and materials to recycling or disposal facilities.
- Complete service reports, repair documentation, installation records, and delivery paperwork.
- Maintain company vehicles, tools, and equipment in good working condition.
- Provide friendly, professional customer service and represent SMS Appliances positively.
- Work independently and as part of a team, developing the skills needed to handle assignments independently as experience grows.
- Follow all workplace safety procedures and applicable transportation regulations.
- Assist with receiving shipments, moving appliances, organizing inventory, and keeping store and warehouse areas organized when needed.

Qualifications
- Previous experience repairing major household appliances is an asset but not required.




- A genuine interest in learning how appliances work and how to diagnose, install, and repair them.
- Mechanical aptitude and a willingness to develop hands-on technical skills.
- Previous experience with refrigerators, washers, dryers, dishwashers, stoves, or microwaves is an advantage.
- A positive, reliable, responsible, and hardworking attitude.
- Good problem-solving skills and the ability to learn new technical procedures.
- Willingness to receive training, follow instructions, and apply feedback.
- Good communication and customer service skills.
- Ability to work independently as well as part of a team.
- Strong organizational and time-management skills.
- Basic computer and mobile device skills, or willingness to learn how to use them for service documentation.
- Previous retail experience is not required.

Requirements
- Valid driver's licence and a clean driving record.
- A valid commercial driver's licence (Class 1 or equivalent), if required for the assigned vehicle and duties.
- Ability to safely lift and move heavy appliances weighing up to 100 lbs or more with assistance and appropriate equipment.
- Ability to travel to customer locations, construction sites, supplier locations, and company facilities throughout the assigned service area.
- Willingness to work at different locations and perform a variety of hands-on duties.
- Must be legally authorized to work in Canada.

Who Should Apply? We welcome applications from both experienced appliance technicians and individuals who are interested in starting a career in appliance repair and installation.

You may be a good fit for this position if you enjoy working with your hands, are curious about how household appliances work, like solving problems, and want to learn practical technical skills. You do not need previous retail experience or a background in appliance repair to apply.

If you are motivated, reliable, eager to learn, and interested in developing a career in appliance service, installation, and repair, we would love to hear from you.

Join SMS Appliances and build your skills with a growing company that is willing to train and invest in the right candidate.

Benefits

- Company events
- On-site parking
- Store discount

Experience:
- Appliance repair: 1 year (preferred)

Language:
- English (required)

Licence/Certification:
- Driving Licence (required)
- AST (preferred)
- Journeyperson (preferred)
- Red Seal (preferred)

Location:
- Calgary, AB T2H 1Z9 (required)

Willingness to travel:
- 25% (preferred)

Work Location: In person

📌 Appliance Service Technician (Calgary)
🏢 SMS Appliances
📍 Calgary