COMPANY DESCRIPTION:

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.

Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

Responsibilities and essential job functions include but are not limited to:

- Serve as onsite contact person for coordination details of events with clients, meeting planners, and all departments involved with the event.
- Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, etc.
- Respond to and try to fulfill any special banquet event arrangements.
- Design, confirm, and communicate room layouts and set-up requirements for special events.
- Setup event rooms to client specifications (tables, chairs, buffets, audio visual, etc.)
- Setup and oversee food and beverage service.
- Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
- Communicate with clients through meeting application through a cell phone.
- Liaise with Event Managers to ensure all event details are communicated to team.
- Prepare daily list of duties for Banquet Porters.




- Ensure audio-visual requirements from third party providers are being achieved to deliver optimum service for guests.
- Communicate service needs to kitchen throughout functions.
- Respond to guest inquiries and concerns and offer solutions.
- Manage end of function billing through CI/TY.
- Assist with payroll and reconciling gratuity spreadsheets.
- Comply with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program.
- Other duties as assigned.

Job Requirements:

- Must have at least 1 years’ experience in catering/conference services.
- Flexibility with schedules, including mornings, evenings, weekends and holidays.
- Ability to provide excellent customer service throughout the entire customer experience.
- Command of the English language both written and verbal.
- Pleasant and outgoing personality with demonstrated organizational skills.
- Willingness to work in a team environment and assist others within the department when needed.
- A detail orientated individual.
- Must be able to work with minimal direct supervision.

Why Work For Canadian Niagara Hotels? No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.





Benefits We Offer Our Associates:

- Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D;, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
- Career Growth & Development:Opportunities for skilled growth and development through cross training in various roles across multiple business properties.
- Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
- Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
- Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
- Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.

This is “Where Great Careers Happen” – Join a Team That Empowers You to Make a Difference, Deliver Results, and Grow Your Career. Take the Next Step In Building Your Career With Us! https://canadianniagarahotelscareers.ca/

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We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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Job Types: Permanent, Full time

Advantages

- Dental care
- Extended health care
- On-site parking

Ability to commute/relocate:
- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Banquet Red Coat (Niagara Falls)
🏢 Canadian Niagara Hotels
📍 Niagara Falls