Who We Are

Bar Cathedral is a nightclub located at 54 The Esplanade, Toronto, Ontario. We host club nights every weekend with an average attendance of about 400+ guests.

Guest Services Team Member

At Bar Cathedral, we believe that guests should feel welcomed, supported, and safe from the moment they arrive until the moment they leave.

Our Guest Services Team Members are the ambassadors of that experience. Unlike traditional security roles, Guest Services focuses on hospitality first. While maintaining a safe environment remains a critical responsibility, the primary objective of this role is to guide, assist, and support guests through positive interactions, clear communication, and professional presence.

Guest Services Team Members act as hosts, guides, and protectors of the guest experience. They help guests navigate the venue, reinforce expectations, address inappropriate behaviour respectfully, and ensure everyone can enjoy the space comfortably and safely.

Core Values

Core Responsibilities

- Welcome guests warmly and professionally upon arrival.
- Provide directions and assistance throughout the venue.
- Answer guest questions and help resolve concerns.
- Create an workplace where guests feel comfortable approaching staff for help.
- Actively engage with guests to enhance their overall experience.
- Set and reset the restaurant area before and after the event

Safety & Environment

- Maintain awareness of guest activity throughout the venue.
- Monitor crowd flow and ensure guests remain in appropriate areas.
- Identify and address potential issues before they escalate.
- Support emergency procedures and venue safety protocols.
- Assist with maintaining a safe, orderly,



and enjoyable environment for all guests.

Behaviour Guidance

- Communicate venue expectations clearly and respectfully.
- Redirect guests who may be acting inappropriately or violating venue policies.
- Use calm, professional conversation to de-escalate situations whenever possible.
- Focus on education and guidance before enforcement whenever appropriate.
- Partner with management when situations require additional intervention.

Team Support

- Work closely with management, bartenders, servers, hosts, and event staff.
- Communicate observations and concerns proactively.
- Contribute to a positive team culture rooted in hospitality and professionalism.

What Success Looks Like Successful Guest Services Team Members are:

- Warm and approachable.
- Calm under pressure.
- Confident communicators.
- Observant and proactive.
- Empathetic and respectful.
- Professional and dependable.

They understand that guests remember how they were treated long after they forget what was said. Their goal is not to police behaviour, but to guide it. They lead with hospitality, enforce expectations with respect, and help create an environment where everyone feels welcome and safe.

Ideal Candidates

This role may be a great fit for:

- Hosts and hospitality professionals looking to expand their responsibilities.




- Experienced service staff who excel at guest interaction.
- Individuals with security experience who value communication and de-escalation over confrontation.
- Team members who naturally create a welcoming presence while maintaining standards and expectations.

Our Core Values: Hospitality: We are committed to making every guest feel genuinely welcomed and taken care of, from the moment they walk through the door until they leave.

Team Work: We believe in supporting each other. Our success is a shared effort, and we work collaboratively to ensure smooth service and a positive work environment.

Work Ethic: We are reliable, dedicated, and take pride in doing our best work, constantly striving for efficiency and excellence.

Empathy: We approach our guests and colleagues with understanding and kindness, anticipating needs and responding thoughtfully to ensure a comfortable experience for everyone.

Physical Requirements

- Ability to stand and walk for extended periods.
- Ability to work evenings, weekends, and late-night shifts.
- Ability to respond appropriately in quick-paced environments.

Our Promise We believe safety and hospitality are not competing priorities; they are the same priority.

The Guest Services Team exists to ensure every guest feels welcomed, respected, supported, and safe while visiting Bar Cathedral.

If you are someone who enjoys helping people, creating positive experiences, and confidently guiding others with professionalism and warmth, we would love to hear from you.

Pay: $21.00 per hour

Expected hours: 3.0 – 12.0 per week

Benefits

- Casual dress
- Discounted or free food

Work Location: In person

📌 Bar Cathedral Guest Services (Toronto)
🏢 The Old Spaghetti Factory
📍 Toronto