We know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.

Reporting to the Regional Manager, the Branch Manager will play a key role in launching and establishing our new Cranbrook location. This is an exciting opportunity to help build a branch from the ground up, develop robust customer relationships, grow the business, and establish a high-performing team and positive workplace culture.

The Branch

Manager will oversee all aspects of branch operations, including sales, financial management, customer service, and team development, with a focus on driving business results and building a strong foundation for long-term success.

This opportunity is ideal for someone ready to take the next step in their career, expand their leadership impact, and play a key role in driving branch success. We are seeking an individual who demonstrates ROBINSON's values, builds strong relationships, and is motivated to support their team, customers, and business objectives.

What you will do

- Lead the team: Coach and support employees while setting clear expectations, building accountability, and developing individual and team performance.
- Drive branch performance: Lead sales growth, profitability, and operational effectiveness through strong leadership and execution.
- Strengthen customer relationships: Build and maintain strong customer partnerships while delivering a consistently high level of service.
- Manage financial results: Oversee budgets, expenses,



and P&L; performance.
- Oversee branch operations: Ensure day-to-day operations are safe, productive, efficient, and accurate.
- Manage inventory: Ensure inventory accuracy, optimize inventory investment, minimize variances, and support product availability.
- Develop talent: Identify opportunities to build capability, strengthen employee engagement, and support career development.
- Foster ROBINSON's Safety Culture: Maintain a safe work environment through leadership, training, and accountability.
- Drive continuous improvement: Identify and implement operational improvements that enhance efficiency, customer experience, and business performance.

About You:
- 5+ years of leadership experience in a wholesale, distribution, or related industry environment.
- Proven experience leading teams and managing branch or wholesale operations.
- Demonstrated ability to coach, develop, and engage employees while promoting accountability and high performance.
- Strong financial acumen, including experience managing P&L; performance, budgets, and financial statements.
- Experience driving sales growth while maintaining operational effectiveness.
- Strong relationship-building skills with customers, suppliers, employees, and internal stakeholders.
- Excellent communication, leadership, and problem-solving abilities.
- A practical, proactive approach with the ability to adapt to changing business needs.
- Post-secondary education in Business Management or a related field,



or an equivalent combination of education and experience.

This role is an opportunity to:
- Take the next step in your leadership career and broaden your scope of responsibility.
- Strengthen your financial, operational, and people leadership capabilities.
- Partner closely with regional leadership to influence branch strategy and performance.
- Build a high-performing, engaged, and accountable team.
- Make a meaningful impact on customer success, employee development, and business growth.

Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 34 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON values your experience and recognizes the contributions you make to the success of our business. Your starting pay will be based on the skills and experience you bring to the role. In BC, employees in this position can expect to earn $78,000 to $88,000 per year, with opportunities to earn more as you grow and develop with us. Your salary will be supplemented with monthly bonus opportunities, annual profit share, wellness days, RRSP program and a generous benefits package.

ROBINSON’s reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it Platinum status among Canada’s Best Managed Companies. ROBINSON is committed to a diverse, inclusive, and respectful workplace. We strive to foster an environment that values our differences and believe in giving back to the communities in which we live and work.

ROBINSON will provide accommodation for candidates with disabilities throughout our interview and selection process.

📌 Branch Manager (Cranbrook)
🏢 ROBINSON
📍 Cranbrook