The front of house in a hearing clinic is extremely key- arguably just as critical as the clinical care from the specialist themselves. It often determines whether someone even gets to the point of receiving treatment for their hearing loss. You play a very important role in the care pathway.

Always

Hearing clinic is looking for a dedicated Client Care Manager to be the face of our clinic. In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services. This is a permanent full-time position onsite at 906 Brant St. Suite 202 Burlington, ON. Typical hours of work are Monday through Friday 9:00am - 5:00 pm local time.

What we offer:

- Starting hourly compensation of $21/hour
- Time off policy includes 2 weeks of vacation and 5 paid personal days per year.
- Training, learning, + continuing education opportunities
- Friends and family discounts
- Purpose-driven + people-centric culture with the ability to make an impact in our community

Main Duties

- Patient Advocacy/Care: Greet patients with warmth; act as the first point of contact for individuals with hearing challenges. Provide exceptional customer service in person, over phone calls and email inquiries
- Create revenue generating opportunities by driving patient appointments and reaching out to current and potential patients
- Medical Administration: Handle intake forms, physician referrals, and insurance verification (OHIP, third-party payers, etc.)
- Office work: Manage patient scheduling for specialist,



update patient files, manage medical records
- Tracking/ordering clinical and patient supplies/inventory
- Technical Support: Provide basic troubleshooting for hearing aids and guide patients through our service offerings. Perform basic hearing aid cleanings and minor in clinic device repairs/maintenance and answer product questions (training provided)
- Billing and Insurance: Maintain high accuracy within our patient database, process payments, handle third party insurance and ensure seamless billing/claims processing.
- Perform A/R duties as assigned
- Marketing: Participate in local events and marketing initiatives to support Always Hearing Clinic networking within the local community

Required Skills An office manager in a hearing clinic needs strong patience, clear communication and deep empathy. The core soft skills needed are patience and calm, empathy and compassion, explicit communication and active listening skills. · Communication: Exceptional verbal and written skills; must be comfortable communicating with patients who have hearing loss (clear enunciation and patience).

· Technical Savvy: proficient in Microsoft Office, email, online portal submissions

· Professionalism: A high degree of reliability and the ability to handle sensitive medical information with discretion.

· Strong organization and multi tasking abilities

· Basic understanding of medical billing and health insurance plans

Only those selected for interviews will be contacted*

Pay: From $43,630.00 per year

Work Location: In person

📌 Client Care Manager (Burlington)
🏢 Always Hearing Clinic
📍 Burlington