About Recovery Lab

At Recovery Lab, we believe that feeling better starts the moment you walk through our doors.

We're a busy, multidisciplinary health and wellness clinic in Red Deer, offering massage therapy, physiotherapy, acupuncture, manual osteopathy, and a variety of specialized recovery services.

Our team is passionate about creating an environment where clients feel welcomed, supported, and genuinely cared for. We're looking for a friendly, reliable, and motivated Client Care Receptionist to help us deliver that experience every day.

The Role

As a Client Care Receptionist, you're one of the first and last people our clients interact with. You're responsible for creating a welcoming atmosphere while helping keep our clinic organized, effective, and running smoothly.

This is more than answering phones and booking appointments. We're looking for someone who takes initiative, pays attention to the little details, and genuinely enjoys working with people.

You'll work alongside our administrative team and healthcare practitioners to ensure both our clients and staff have a positive experience.

Key Responsibilities

Client Experience & Reception

- Warmly welcome clients and assist with check-in and check-out.
- Answer incoming phone calls, emails, and client inquiries professionally and efficiently.
- Schedule, reschedule, and manage appointments using Jane App.
- Educate clients on our available services and help direct them to the appropriate practitioner or treatment.
- Process payments, direct billing, and maintain accurate client information.
- Handle client concerns with professionalism, empathy, and discretion.

Clinic Operations & Support

- Maintain clean, organized,



and inviting reception areas, waiting rooms, and shared spaces.
- Assist with laundry, restocking supplies, and general clinic upkeep.
- Support practitioners with daily scheduling needs and client communications.
- Monitor appointment availability and assist with filling cancellations or schedule openings.
- Ensure client intake forms and required administrative information are completed.
- Follow clinic policies and procedures while maintaining client confidentiality.
- Communicate effectively with fellow reception staff, management, and practitioners.

Teamwork & Initiative

- Recognize what needs to be done and take initiative without always being asked.
- Assist teammates during busy periods to ensure smooth clinic operations.
- Adapt to changing priorities in a fast-paced environment.
- Contribute to a positive, respectful, and supportive workplace culture.

What We're Looking For Our ideal candidate is someone who genuinely enjoys helping people, can confidently multitask, and understands the importance of creating a great first impression.

Qualifications & Skills

- Previous experience in reception, customer service, hospitality, or administration is an asset.
- Experience in a healthcare, wellness, or multidisciplinary clinic is considered an asset.




- Familiarity with Jane App or other booking software is an asset, but not required.
- Strong communication skills, both written and verbal.
- Comfortable using computers, email, and learning new systems.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple responsibilities while remaining calm and professional.
- Dependable, punctual, and willing to contribute wherever needed.
- A positive attitude and a genuine interest in health, wellness, and client care.

Most importantly, we're looking for the right personality and work ethic. We can teach you our systems, but kindness, initiative, reliability, and a willingness to learn are essential. Schedule & Availability

This is a part-time/casual position with shifts scheduled according to clinic needs.

Applicants must have flexibility to work a combination of evenings and weekends.

Our clinic hours are

- Monday–Friday: 8:00 AM – 9:00 PM
- Saturday: 9:00 AM – 5:00 PM
- Sunday: 9:00 AM – 3:00 PM

Shift availability and scheduling will be discussed during the interview process. Why Join Recovery Lab?

You'll be part of a collaborative team of healthcare and wellness professionals who genuinely care about their clients and one another.

We value people who take pride in their work, bring positive energy into the clinic, and understand that even the smallest interactions can make a meaningful difference in someone's day.

We look forward to meeting you!

Pay: From $17.00 per hour

Expected hours: 15.0 – 20.0 per week

Benefits

- Flexible schedule
- On-site parking
- Store discount

Work Location: In person

📌 Client Care Receptionist (Red Deer)
🏢 Recovery Lab
📍 Red Deer