Local computer repair company looking to add a new member to the team. We specialize in residential and business computer/mac repair.

Responsibilities

- Interact with the general public in person, over the phone, through email and chat systems
- Supporting a wide range of hardware and software including Windows, Mac OS
- Regularly follow up with clients regarding status of repair
- Effectively communicate technical issues in a manner that customers can understand

Requirements

- In-depth knowledge of various software including MS office, Windows, Mac OSX
- Good working experience of end-user IT support and knowledge of IT systems (PC, Mac)
- Strong understanding of both Mac and PC operating systems (including older versions)
- Strong interpersonal skills and comfort dealing with the public related to technical issues
- The ability to research and analyze key information in a timely fashion
- Strong communication skills and ability to remain calm in stressful situations
- Bilingual in both English and French




- A valid driver’s license

Experience

- Repairing iMac devices including screen disassembly
- Hard drive replacements on windows and mac OS - including cloning
- Replace screens, batteries and other internal components
- Install Mac OS on various mac devices
- Install Windows 10/11
- Transfer data from device to device
- Ability to properly diagnose technical issues with Windows and Mac

Job Type: Full time Pay: $40,000.00-$50,000.00 per year

Advantages

- On-site parking
- Paid time off

Application question(s):
- Have you ever disassembled a Macbook?
- Have you ever disassembled an iMac?
- Do you know how to install Mac OS?
- Do you know how to install Windows 10/11?

Experience:
- Apple: 2 years (required)
- computer repair: 2 years (required)

Language:
- French (preferred)

Work Location: In person

📌 Computer Repair Technician (Ottawa)
🏢 GCOM Support
📍 Ottawa