Are you a motivated and results-driven individual with a passion for sales and the life sciences industry? Norgen Biotek, a leading global provider of innovative solutions in the field of life sciences, is seeking a dynamic Customer Care Representative to join our growing team. As a Customer Care Representative at Norgen Biotek, you will play a crucial role in driving business growth and establishing strong customer relationships.

Responsibilities:

- Conduct market research to identify potential customers and target markets within the life sciences industry.
- Generate new leads and qualify prospects through outbound prospecting activities, including cold calling, email campaigns, and social selling.
- Serve as the first point of contact for customer complaints, inquiries and support
- Build and maintain a strong sales pipeline by accurately tracking activities, opportunities, and customer interactions in CRM systems.
- Stay updated on industry trends, competitor activities, and product knowledge to effectively position Norgen Biotek's offerings.
- Provide exceptional customer service and support, ensuring customer satisfaction throughout the sales process.
- Handling administrative tasks such as generating quotes and processing orders
- Additional tasks as directed by the supervisor or manager

Qualifications:





- An undergraduate degree or college diploma is required in either the business field or life science field (Molecular Biology, Biotechnology, Biochemistry, Genetics, etc.)
- 6 months to 1 year of relevant experience (customer service/sales) is required.
- Familiarity with Google Suite, Microsoft Office, and CRM tools would be an asset
- Solid written and oral communication
- Willingness to learn
- Ability to adapt to changing environment
- Excellent interpersonal skills
- Ability to engage and build relationships with customers
- Detail-oriented and able to stay focused for extended periods

Norgen Biotek is an equal opportunity employer. We celebrate diversity and are commiteed to creating a safe and inclusive work environment. For more information, or to request alternative accessibility formats, please contact Human Resources at [email protected]. Norgen Biotek understands the importance of transparency in the recruiting process. This position is intended to fill an new vacancy. AI software may be used during the initial stages of the job advertisement and submission process.

Job Type: Full-time

Pay: $42,000.00-$50,000.00 per year

Benefits

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Customer Care Representative (Thorold)
🏢 Norgen Biotek
📍 Thorold