This role is remote anywhere in Canada. As a Customer Delivery Engineering Technical Leader for Core and ES for our Cisco/Splunk Professional Services team, you are passionate about customers and their journey to use Splunk to its fullest capabilities. You will help customers adopt and optimize their environment through consistent touch points and strategic guidance, ensuring our customers realize the quickest time to value, and maximum return on their investment.

You will collaborate with the team and share your inputs as we create standard processes and procedures that enable us to deliver the highest level of service, drive scale and automate key functions. Additionally, you will tackle the resolution of our customer’s most complicated problems, including the ones they didn't even know existed. Strategic execution of adoption and optimization activities in long-term engagements, which includes regular meeting cadence, documentation, and representation of valuable outcomes from your work with customers.

Lead all aspects of the adoption, optimization and integration of Splunk’s Core and ES solutions into the customers’ business architecture. High-quality technical mentorship on Enterprise level architecture, configuration, and optimization work in sophisticated environments for area of discipline. Customer advocacy for key initiatives and discreet needs across the internal Splunk ecosystem Serve as a dedicated point of contact for customer needs including adoption, optimization, customer success and technical escalations.

Continual engagement and information sharing with Splunk’s diverse account team 3+ years of experience in technical consulting or big-data analytics Solid understanding of scripting languages (bash), application development (java, python, .NET), databases and analytical tools Meaningful software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security,



and/or analytics Ability to act as the trusted advisor and product specialist for assigned customers Able to thoughtfully manage strategic accounts that demand a high level of partnership, negotiation, and conflict resolution Strong customer facing skills that instill confidence and provide mentorship towards resolution with high customer satisfaction At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. The starting salary range posted for this position is $126,000.00 to $159,800.00 and reflects the projected salary range for current hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

S. employees are eligible for paid time away as described below,



subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Cisco is an Affiantive Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

📌 Customer Delivery Technical Leader (Canada) (Toronto)
🏢 Cisco Systems
📍 Toronto