Customer Service & Order Coordinator at PRX Print

About Us

PRX Print has been a leader in digital label manufacturing since 2010. We’re a small and fast-paced, hands-on team where no two days are quite the same! We’re currently looking for a friendly, organized, and detail-oriented individual to join our team and help keep customer orders and day-to-day operations running smoothly.

About the Position

We’re looking for a motivated and reliable individual with strong communication and organizational skills to support our customers throughout the ordering process. This role involves communicating directly with customers, processing orders, preparing quotations, and coordinating with our internal team to ensure everything runs smoothly from order placement to delivery.

The ideal candidate is efficient, comfortable working with numbers, enjoys helping people, and can manage multiple tasks while maintaining accuracy. Previous customer service or administrative experience is preferred, and experience in manufacturing or printing is an asset. We’re happy to train the right candidate who has a positive attitude and a willingness to learn!

Key Responsibilities

- Customer Service: Respond to customer inquiries by email and phone in a friendly, professional, and timely manner.
- Order Processing: Enter and review customer orders in a timely manner, confirm details, track progress, and follow up as needed.
- Quotation Support: Prepare and send customer quotations using Excel and Word.
- Customer Communication: Maintain positive relationships with customers and keep them informed about order status, timelines, and any updates.
- Organization & Follow-Up: Keep customer information, order details, and files organized while ensuring tasks are completed accurately and on time.
- Team Support: Communicate with production and other departments to help coordinate orders and resolve day-to-day issues.




- General Administrative Support: Assist with other office and operational tasks as needed.

Required Qualifications

- Previous customer service, administrative, or order processing experience is preferred.
- Strong written and verbal communication skills.
- Basic proficiency in Microsoft Excel and Word.
- Excellent organizational skills and attention to detail.
- Comfortable working with numbers, reviewing information, and entering data accurately.
- Ability to prioritize tasks, manage time effectively, and handle multiple responsibilities.
- Friendly, professional, and customer-focused attitude.
- Dependable, punctual, and able to work well independently and as part of a team.
- Willingness to learn new systems, processes, and aspects of the printing industry.
- Experience with QuickBooks, Adobe Illustrator, or the print industry is an asset but not required.
- Reliable transportation is required as this is an in-person position.

Work Perks

- Team-oriented Team: Work closely with a variety of companies and customers, production, prepress, and other members of our team.
- Learning & Development: Gain hands-on experience in the printing industry, with opportunities to develop current skills over time.
- Advantages: Comprehensive benefits package for full-time employees.
- Team Culture: Celebrate birthdays and special occasions with team events.

Contract Details This is a permanent, full-time, in-person position with a comprehensive benefits package. Regular hours are Monday to Thursday, 8:30 AM to 5:00 PM, and 8am – 4pm on Friday with flexibility for the right candidate.

How to Apply

Interested in joining our team? Please email your resume to [email protected]. We look forward to hearing from you!

Pay: From $23.00 per hour

Ability to commute/relocate

- Mississauga, ON L5T 2B4: reliably commute or plan to relocate before starting work (preferred)

Experience:
- Customer service: 3 years (preferred)

Work Location: In person

📌 Customer Service and Order Coordinator (Mississauga)
🏢 PRX Print
📍 Mississauga