Overview

We are seeking a dynamic and customer-focused Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills and have experience in data entry, sales, and upselling.

This position offers an opportunity to work in a fast-paced environment where your analysis skills and customer service expertise will make a meaningful impact.

Responsibilities

- Handle inbound customer inquiries via phone and email with professionalism using excellent phone etiquette
- Provide accurate information about products and services, addressing customer questions and concerns effectively
- Perform data entry tasks to update customer records and transaction details accurately
- Identify opportunities for upselling and cross-selling to enhance customer satisfaction and business growth
- Assist customers with troubleshooting issues, processing orders, returns, or exchanges as needed
- Maintain clear communication with team members to ensure seamless service delivery




- Document interactions thoroughly for future reference and analysis purposes
- Follow company policies and procedures to ensure compliance and quality standards are met

Qualifications

- Proven experience in customer service roles with strong communication skills
- Demonstrated ability in data entry.
- Excellent phone etiquette and interpersonal skills
- Strong problem-solving abilities with a focus on customer satisfaction
- Ability to work effectively in a team environment while managing multiple tasks simultaneously
- High school diploma or equivalent; additional education or certifications related to customer service is preferred

Join our team to deliver outstanding service that exceeds expectations. We value professionalism, communication excellence, and a passion for helping customers succeed. Job Type: Full time

Pay: $16.00 per hour

Expected hours: 30.0 – 40.0 per week

Ability to commute/relocate

- Calgary, AB T2E 9B7: reliably commute or plan to relocate before starting work (required)

Experience:
- Customer service: 1 year (required)

Language:
- English (required)

Work Location: In person

📌 Customer Service Representative/Cashier (Calgary)
🏢 UPS
📍 Calgary