Job Summary

We are seeking a dedicated and personable Customer Service Representative to join our energetic team. The ideal candidate will serve as the primary point of contact for our customers, providing exceptional service through effective communication and problem-solving skills. This role involves engaging with diverse clients, handling inquiries, and supporting sales initiatives to enhance customer satisfaction and loyalty.

Bilingual abilities in English and Spanish are highly valued to better serve our diverse customer base. The position offers opportunities for professional growth within a supportive environment committed to excellence.

Duties

- Respond promptly and professionally to customer inquiries via phone, email, or chat, demonstrating excellent phone etiquette and communication skills
- Assist customers with product or service information, troubleshooting issues, and resolving complaints efficiently
- Perform data entry accurately to update customer records and transaction details in the database
- Identify opportunities for upselling additional products or services to meet customer needs and increase sales
- Analyze customer feedback and interactions to identify trends and suggest improvements for service delivery




- Support sales efforts by promoting relevant products or upgrades through effective communication and persuasive techniques
- Collaborate with team members to ensure consistent and high-quality customer service experience
- Maintain a thorough understanding of company offerings, policies, and procedures to provide accurate information

Requirements

- Proven experience in customer service or related roles, with strong communication skills in English; bilingual proficiency in Spanish is preferred
- Ability to handle multiple tasks efficiently while maintaining attention to detail during data entry and analysis
- Strong interpersonal skills with a friendly, professional demeanor
- Demonstrated sales aptitude, including upselling techniques and analysis skills to identify customer needs
- Excellent phone etiquette and written communication skills
- Ability to work effectively in a fast-paced environment and adapt to changing priorities
- Prior experience with CRM software or similar tools is a plus
- A positive attitude, team-oriented mindset, and commitment to delivering outstanding customer experiences

Pay: $17.60-$31.87 per hour

Benefits

- Paid time off

Education:
- Secondary School (required)

Work Location: On the road

📌 Customer Service Representative (Ottawa)
🏢 Starlink Southwest
📍 Ottawa