About us

FNG Packaging provides custom packaging solutions for food, coffee and consumer product businesses across Canada and the United States. We work closely with our customers to understand their needs and support their packaging orders with responsive communication and dependable service.

About the role

We are looking for a Customer Success Specialist who takes initiative, enjoys working with people and follows through on commitments. You will manage day-to-day communication with assigned customers, coordinate their order requirements and help keep orders moving from confirmation to delivery.

You will learn our products, processes and systems on the job, with guidance from the team. We welcome applicants starting their careers or bringing strengths from other fields. A proactive approach to customer service and a willingness to learn are central to this role.

What you will do

Build strong customer relationships

· Serve as a dependable contact for assigned customers, responding promptly to inquiries and taking responsibility for requests through completion.

· Understand customer priorities and reach out proactively with relevant updates, clear expectations and practical next steps.

Coordinate customer orders

· Coordinate order details, packaging designs and product requirements with the relevant teams, ensuring information is accurate and required approvals are in place.

· Monitor order progress and delivery timelines, communicate changes early and follow up on outstanding items to keep work moving.

· Maintain accurate customer and order records, including commitments, updates and decisions.

Resolve concerns and follow through

· Take ownership of customer concerns, coordinate with the appropriate teams to understand the issue and help bring it to a timely resolution.

· Assess urgency, identify when additional support or approval is needed and escalate concerns appropriately.

· Communicate agreed solutions clearly and follow through on commitments, keeping customers informed until the matter is resolved.

Improve the customer experience





· Recognise recurring service issues and recommend practical improvements to communication and order coordination.

· Share customer feedback and work collaboratively with colleagues to strengthen service quality and consistency.

What you will bring

· A proactive service mindset and the confidence to initiate customer conversations, ask questions and follow up.

· Strong written and spoken English, with the ability to listen carefully and explain information clearly and professionally.

· Good organisation and attention to detail, with the ability to manage several priorities and keep commitments.

· Sound judgement and a calm, constructive approach to customer concerns.

· Curiosity, openness to feedback and a willingness to learn new products, processes and digital tools.

· Comfort using email, spreadsheets and everyday business software.

No specific industry background or minimum years of experience are required. We value the initiative, communication skills and reliability you can bring to the team.

Learn and grow with us

Develop practical skills in B2B customer relationships, packaging order coordination and business problem-solving. As your knowledge and confidence grow, you can take on more complex customer needs and contribute to service improvements. Broader responsibilities in customer success, account management or operations may develop with your performance and business needs.

You will also build confidence using digital tools to work efficiently while applying your own judgement and maintaining a personal connection with customers.

Benefits

· Group perks including dental care, extended health care and vision care after completion of probation.

· Monthly health benefit under the company’s benefit policy.

How to apply

Apply through Indeed with your résumé and a brief note about your interest in the role and how you would contribute to a responsive, dependable customer experience.

Pay: $48,000.00-$50,000.00 per year

Benefits

- Dental care
- Extended health care
- Vision care
- Wellness program

Education:
- Bachelor's Degree (preferred)

Work Location: In person

📌 Customer Success Specialist (Coquitlam)
🏢 FNG Packaging
📍 Coquitlam