Dental Administration

This position is more involved than most medical reception positions due to dental coding, insurance involvement, financial handling, scheduling complexity, etc.

– Verify patient contact and insurance information

– Confirm appointments not confirmed via text

– Check patients in & out

– Book and reschedule appointments as needed

– Follow up with cancellations and no-shows

– Manage recall lists, assign who will call them and when.

– Monitor and help fill doctor and hygiene schedules. Assign who will work on this and when. Provide reports & Follow through continuously.

– Update insurance breakdowns

– Submit & follow up on major treatment pre-determinations

– Prepare for upcoming appointments (consents, insurance maximums, deposits, family members not booked etc.)

– Answer patient questions regarding fees, insurance, and appointments (our clinical team is always open to help admin w clinical questions)

– Assist with presenting treatment estimates

– Maintain and oversee smooth and efficient admin processes

Administrative duties are shared among the administrative team and will not all fall on one person. Once onboarded,



there is an opportunity for the right candiate to oversee and coordinate front-end operations, as LEAD Admin.

Help Communicate between the clinical team & the Front End by making sure there is a smooth transition and no balls are dropped in between or after the patient leaves.

– Follow up with patients who need time to consider their options

– Collect deposits & set up payment plans as directed

– patients sign treatment plan agreements

ESSENTIAL DUTIES & RESPONSIBILITIES:

- Open and close the clinic on a daily basis. 8am- 5:30pm
- General administrative work in our dental management software
- Scheduling patients
- Answer phones and online messages

Qualifications:

- Previous experience in dental is an asset but not necessary.
- Ability to thrive in self-managed environment
- attention to detail such as entering payment and clear verbal communication skills

Job Types: Permanent, Full time Pay: From $24.00 per hour

Benefits

- Dental care

Ability to commute/relocate:
- Thunder Bay, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Dental Administrator (Thunder Bay)
🏢 Dr. Kowsari Dental
📍 Thunder Bay