Job Overview

Are you a passionate leader with a proven track record of driving operational excellence, developing high-performing teams, and delivering exceptional patient experiences? We are seeking a dynamic Practice Group Manager to oversee a portfolio of dental practices and partner closely with our clinical and administrative teams to achieve outstanding business and patient care outcomes.

This is an exciting opportunity to make a meaningful impact within one of Canada's growing dental organizations while supporting multiple practices across your assigned region.

About the Role The Practice Group Area Manager is responsible for the overall operational performance of multiple dental practices. Reporting to the Director of Operations, you will provide strategic leadership, coach Practice Managers, monitor financial performance, improve operational efficiencies, and ensure an exceptional patient experience across all locations.

Key Responsibilities

- Provide operational leadership and support to a portfolio of dental practices.
- Coach, mentor, and develop Practice Managers and administrative teams to achieve operational excellence.
- Drive revenue growth while managing expenses and improving profitability.
- Monitor key performance indicators (KPIs) including production, collections, scheduling efficiency, case acceptance, patient retention, and labour costs.
- Collaborate with dentists and clinical leaders to support practice growth while maintaining exceptional standards of patient care.
- Ensure compliance with company policies, health and safety standards, privacy legislation, and regulatory requirements.
- Lead recruitment, onboarding, performance management, and employee engagement initiatives.
- Identify opportunities for process improvements and implement operational best practices across practices.
- Support practice acquisitions, transitions, and integration initiatives when required.
- Conduct regular site visits and operational reviews.
- Prepare reports, business reviews,



and action plans for senior leadership.

Qualifications
- Bachelor's degree in Business Administration, Healthcare Administration, Human Resources, or a related field.
- Minimum 5 years of multi-site management experience, preferably in the dental, healthcare, medical, or retail sectors.
- Demonstrated success leading multiple locations and developing high-performing teams.
- Strong financial acumen with experience managing budgets, KPIs, and business performance.
- Excellent leadership, coaching, and conflict resolution skills.
- Exceptional communication and relationship-building abilities.
- Strong organizational and project management skills.
- Ability to travel regularly between assigned practices.
- Experience with dental practice management software is considered an asset.

What You'll Bring
- A patient-first mindset.
- Strong business acumen with the ability to balance operational excellence and exceptional patient care.
- A collaborative leadership style that inspires accountability and continuous improvement.
- Excellent problem-solving and decision-making skills.
- Adaptability in a rapid-paced, growing organization.

What We Offer
- Competitive salary
- Performance-based bonus program
- Comprehensive health and dental benefits
- Paid vacation and personal days
- Professional development and leadership training
- Employee Assistance Program (EAP)
- Career advancement opportunities within a growing organization
- Supportive and collaborative leadership team

Why Join Us? At our organization, we believe our people are our greatest strength. We are committed to creating a culture where leaders are empowered, employees thrive, and patients receive exceptional care every day. If you're ready to lead with purpose and make a lasting impact across multiple dental practices, we'd love to hear from you.

Additional Information

- Occasional Travel Required
- Previous Dental Office Experience Preferred
- Practices located in Edmonton and Alberta

Job Types: Permanent, Full-time Pay: $70,000.00-$75,000.00 per year

Benefits

- Extended health care

Work Location: In person

📌 Dental Practice Group Manager (Edmonton)
🏢 Smiles First
📍 Edmonton