ESSENTIAL JOB RESPONSIBILITIES include but are not limited to:

Support and demonstrate IMA’s core values

Value and understanding the importance of diversity, equity, and inclusion among all IMA associates

Recruits, retains and develops IT Field Technician and Helpdesk team members to build a team that meets, or exceeds, IMA’s technology needs for today and tomorrow

Establish clear expectations, accountability, goals, and development plans for leaders and team members.

Responsibility for the design, implementation, and continuous operation of key ITSM foundational processes

Provide strategic directions for Field Technician services supporting offices across the country.

Establish a consistent nationwide field support model while accounting for the needs of individual offices and geographic regions.

Responsible for daily support activities across on-site Field Technicians and Enterprise Help Desk.

Sets key processes and standards for on-site workstation and peripheral hardware and support models.

Facilitates, participates in, and implements continuous improvement and cost management programs designed to facilitate the IMA business strategy and roadmap (examples: balance of on-premises and cloud posture, hardware refreshes, and operational administration improvements)

REQUIRED EXPERIENCE & SKILLS include but are not limited to:

Required: Bachelor’s degree

Required: 14+ years’ or equivalent work experience in computer technology-related fields

Required: 10+ years’ management experience with technical team members

Preferred: experience managing remote team members

Required: in-depth knowledge across infrastructure and operations demonstrated with certifications in ITIL, ITSM, or other

Required: 10+ years’ current Microsoft desktop operating system, Microsoft Outlook, Microsoft Teams, Sharepoint experience

Required: 10+ years of workstation management and application deployment utilizing Microsoft Intune

Required: 10+ years’ experience and demonstrated success with implementation and improvements for a service desk ticketing system,



including workflows and asset management with Fresh Service experience preferred.

Required: 8+ years’ experience with IT processes for employee onboarding, offboarding, and workstation setup

Required: 8+ years’ experience supporting office IT capabilities for printing, conference room AV, access badging.

Preferred: Experience with Microsoft M365 integration projects.

Some travel required

Salary Range

$140,000—$175,000 USD

Compensation & Benefits

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable advantages and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:

Annual Performance Bonus

Stock Purchase

Medical Plans

Prescription Drugs

Dental

Vision

Family Assistance Program

FSA

HSA

Pre-Tax Parking Plan

401(k)

Life/AD&D;

Accident

Critical Illness

Hospital Indemnity

Long Term Care

Short-term Disability

Long-term Disability

Business Travel Accident

Identity Theft

Paid Time Off

Flexible Work Options

Paid Holidays

Sabbatical

Gift Matching

Well-Being Stipend

Personal and Professional Development

*These benefits do not apply to internship roles.

Why Join IMA?

We’ve built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits,



plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.

We work in teams. We sell in teams. We win and prosper as a team

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.

We are recognized nationally as a leader in our industry

Business Insurance Magazine – Best Places to Work in Insurance

US Insurance Awards – Community Outreach Project of the Year

U.S. Chamber of Commerce Citizen Awards – Best Corporate Steward finalist

Inc.

Magazine Best

Workplaces

Inc. 5000 – List of Fastest Growing Companies

Alaska Journal of Commerce – Best Workplaces in Alaska

Charlotte Business Journal – Best Places to Work

Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies

Connecticut Top Workplaces

Dallas Business Journal – Best Places to Work

Denver Business Journal – Best Places to Work

Denver Business Journal – Fast 50

Kansas City Business Journal – Best Places to Work Los Angeles Business Journal – Best Places to Work

Puget Sound Business Journal – Washington’s Best Workplaces

Tampa Bay Times – Best Workplaces The Salt Lake City Tribune Top Workplaces

Utah Business – Best Places to Work

Wichita Business Journal – Best Places to Work

This is not a complete statement of all duties and responsibilities comprising this position.

The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

The anticipated posting timeline for this opportunity is 09/28/2026-10/28/2026.

📌 Director IT Technical Operations (Prince Edward Island)
🏢 IMA Financial Group
📍 Prince Edward Island