The Director, Sponsor Analytics will lead the Sponsor Analytics function within Group Benefits, with primary accountability for delivering meaningful, actionable insights and reporting to plan sponsors, Distribution partners and internal business leaders.

The Director will shape the strategy and evolution of sponsor reporting and analytics, ensuring sponsors have access to trusted, relevant and increasingly sophisticated insights to better understand their benefits programs, member populations and key areas of opportunity. Through improved use of data and insights, the role will support informed decisions that contribute to healthier outcomes and the health and well‑being of Canadians.

The Director will also lead and contribute to broader analytics initiatives across Group Benefits where the team’s capabilities, data and expertise can create value, including strategic business priorities, portfolio analytics, operational insights, customer and member analytics, and emerging analytical needs.

Working closely with Plan Sponsor Services, Distribution, Product, Operations, Data and Technology partners, the Director will lead the development and evolution of standardized and customized reporting, self‑service analytics, data products and insights. The role will balance evolving sponsor and business needs with scalable solutions, strong data governance, appropriate data protection and a focus on business value and customer outcomes.

The Director will lead and develop a high‑performing analytics team, establishing clear priorities, strengthening analytical capabilities and fostering a culture focused on meaningful outcomes for sponsors and the broader Group Benefits business.

Position Responsibilities

Lead the Sponsor Analytics function and team.

Establish priorities and a roadmap aligned with the Group Benefits sponsor reporting and analytics strategy, while coaching and developing a collaborative, accountable and high‑performing team.

Partner with plan sponsors, Distribution and business leaders.

Translate sponsor and business needs into meaningful reporting, analytics and insights, balancing individual requests with strategic priorities and scalable solutions.

Advance the sponsor reporting strategy.

Evolve traditional reporting toward proactive, insight‑driven analytics that help sponsors understand their benefits programs, emerging trends and opportunities for action.

Lead sponsor‑facing analytics products and reporting.

Oversee standardized and customized reporting, dashboards and self‑service capabilities, ensuring a consistent and effective sponsor experience.

Use analytics to improve outcomes for sponsors and members.

Identify trends, opportunities and insights that support informed benefits decisions and contribute to improving the health and well‑being of Canadians.

Support broader Group Benefits analytics priorities.

Apply the team’s capabilities and expertise to strategic business questions across product, customer, member, portfolio and operational analytics.

Identify emerging analytical opportunities.

Partner with business leaders to frame questions, assess available data, develop analytical approaches and translate findings into actionable recommendations.

Strengthen data storytelling.

Translate complex information into clear, relevant and actionable insights for sponsors, Distribution partners and senior business leaders.

Drive consistency, efficiency and automation.

Simplify reporting and analytical processes, reduce manual effort and create reusable capabilities that scale across Group Perks.

Advance the analytics data ecosystem.

Partner with Data and Technology teams to establish the data, platforms and capabilities required for reliable, timely and increasingly sophisticated analytics.

Champion data quality, governance and protection.

Ensure reporting and analytical products use trusted data and adhere to enterprise governance, privacy and data protection standards.

Establish measures of success.

Define and monitor adoption, stakeholder value, reporting effectiveness, operational efficiency and advancement of analytical capabilities.

Drive innovation and continuous improvement.

Assess emerging technologies,



analytical techniques and business opportunities that can improve sponsor insights and create value across Group Benefits.

Represent Sponsor Analytics in cross‑functional forums.

Ensure sponsor reporting and broader analytics requirements are considered in Group Benefits data, product and technology decisions.

Required Qualifications

University degree in business, finance, analytics, technology, mathematics, engineering or another quantitative field. An advanced degree is considered an asset.

Significant leadership experience in analytics, business intelligence, reporting or a related data function, including leading teams through change and transformation.

Strong experience developing client-, sponsor- or externally facing analytics and reporting solutions and translating complex data into meaningful business insights.

Demonstrated ability to apply analytics across business problems, including recurring reporting, exploratory analysis, strategic insights and scalable analytical solutions.

Strong understanding of the Group Benefits business and the needs of plan sponsors, Distribution partners and internal stakeholders.

Demonstrated experience developing and executing analytics and reporting strategies that balance immediate stakeholder needs with longer‑term scalable capabilities.

Experience partnering with Distribution and client‑facing teams and using data visualization and storytelling to communicate with technical and non‑technical audiences.

Experience with modern analytics, business intelligence and data technologies, including dashboards, automated reporting and self‑service analytics.

Ability to identify analytical opportunities, structure ambiguous business questions and translate data into recommendations and business outcomes.

Strong understanding of data quality, governance, privacy and protection, particularly for sponsor‑or external‑facing reporting.

Demonstrated ability to translate business requirements into analytical solutions, challenge requests appropriately and prioritize based on sponsor and business value, strategic alignment and organizational capacity.

Strong executive communication and stakeholder management skills, with the ability to establish credibility with senior leaders, Distribution partners and cross‑functional teams.

Ability to work effectively in a complex, matrixed organization and align business, data and technology partners around shared objectives.

Curious, pragmatic and outcome‑oriented, with a passion for using data and analytics to improve the sponsor experience, support healthier outcomes and drive better business decisions.

Preferred Qualifications

Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Referenced Salary Location Toronto, Ontario

Working Arrangement ハイブリッド勤務

Salary range is expected to be between $113,260.00 CAD - $210,340.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location,



please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ lをご覧ください。

マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [email protected] までご連絡ください。

Become part of our team as Director, Group Benefits Data Services, where you will drive data strategy and manage cross‑functional teams to deliver impactful business solutions. Oversee data usage, prioritize requirements, and collaborate with senior leaders. Ideal for experienced data professionals with strong analytical and leadership skills.

Take on the role of Senior Manager, Data Risk Oversight to design and enhance data risk frameworks and standards across Manulife. Lead the development of tools and methodologies to challenge and manage data risks, ensuring effective oversight of AI and emerging technologies. Ideal for experienced professionals in data risk management with strong analytical and leadership skills.

Exciting opportunity for an experienced leader to drive the development and evolution of AI Model Risk Management frameworks across the enterprise. Lead policy creation, regulatory translation, and stakeholder engagement. Ideal for candidates with strong AI, data science, and governance expertise.

We believe that embracing inclusion is the key to creating a stronger, more resilient organization. It's not just a value - it’s a strategic advantage that sets us apart.

📌 Director, Sponsor Analytics (Toronto)
🏢 Manulife
📍 Toronto