Expresslane Manager – Automotive Service

Location: London, Ontario

Compensation: $45,000–$70,000 annually

Schedule: Monday–Friday with rotating Saturday shifts

About the Role

We are looking for a motivated, organized, and results-driven Expresslane Manager to lead our Expresslane department. This department specializes in oil changes and routine automotive maintenance, providing customers with efficient, reliable service and a positive dealership experience.

The successful candidate will oversee a team of employees and be responsible for the department’s daily operations, team development, customer satisfaction, and sales performance.

Department Operations

- Oversee the daily operation of the Expresslane department, ensuring efficient workflow and timely vehicle completion.
- Coordinate technician schedules, assign work, and manage staffing to meet customer demand.
- Monitor productivity, turnaround times, and bay utilization to maximize department efficiency.
- Ensure oil changes, tire rotations, fluid services, filter replacements, and other routine maintenance are completed accurately and efficiently.
- Maintain a clean, organized, and safe work environment.

Team Leadership and Development

- Lead, coach, and develop a team of Expresslane employees.
- Provide ongoing training and guidance to ensure quality workmanship and consistent service standards.
- Set clear expectations for productivity, performance, attendance, and professionalism.
- Assist with hiring, onboarding, scheduling, and performance management as required.

Sales and Department Performance

- Work toward monthly sales, gross profit, and departmental performance targets.




- Monitor key performance indicators, including average repair order value, hours sold, sales per repair order, and technician productivity.
- Identify opportunities to grow maintenance sales through appropriate service recommendations and customer retention.
- Monitor labour costs, inventory usage, and operating expenses to support departmental profitability.

Customer Service and Quality Control

- Ensure customers receive professional service, clear communication, and timely vehicle updates.
- Support the service team in explaining recommended maintenance and additional repair needs to customers.
- Ensure all work is completed according to manufacturer specifications and dealership procedures.
- Address customer concerns promptly and professionally.
- Monitor service quality and help minimize errors, repeat visits, and unnecessary delays.

Health, Safety, and Inventory

- Ensure employees follow applicable workplace health and safety requirements and dealership policies.
- Monitor inventory levels for oil, filters, fluids, and shop supplies.
- Help control waste, maintain equipment, and ensure tools and work areas are properly maintained.

Qualifications
- Previous experience in automotive service, quick-lube operations, or a similar automotive maintenance workplace.




- Previous supervisory or team leadership experience is preferred.
- Strong understanding of routine automotive maintenance and service procedures.
- Demonstrated ability to meet sales targets and improve business performance.
- Strong leadership, communication, organization, and problem-solving skills.
- Ability to motivate a team while maintaining high standards of quality and accountability.
- Comfortable working in a fast-paced environment while managing multiple priorities.
- Valid driver's licence

Compensation and Schedule
- Annual earning potential of $45,000–$70,000, consisting of base salary plus performance-based bonus opportunities.
- Full-time position with operations running six days per week.
- Monday–Friday schedule with rotating Saturday shifts.

What We Offer
- Competitive compensation with performance-based earning potential.
- A leadership opportunity within an established automotive dealership.
- Support for ongoing training and professional development.
- Competitive Benefits Package
- On-site parking
- The opportunity to develop employees, improve processes, and grow a department.

How to Apply If you are a hands-on leader with a strong understanding of automotive service, a passion for customer satisfaction, and the drive to grow a successful team, we want to hear from you.

Apply today to join our team and help lead our Expresslane department to the next level.

Pay: $45,000.00-$70,000.00 per year

Benefits

- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care

Work Location: In person

📌 Expresslane Manager - Automotive Service (London)
🏢 Oxford Dodge Chrysler
📍 London