`About the Role

Empire Fitness is looking for a reliable, motivated team member to support front desk operations, membership sales, and evening closing duties. This hands-on role includes assisting members, following up with sales leads, organizing weights, maintaining cleanliness, and preparing the gym for the next day.

Responsibilities

- Welcome members and guests, manage check-ins, answer calls and inquiries, and provide gym tours.
- Explain membership options, complete registrations, and process payments.
- Follow up with leads, inquiries, and expired memberships to generate sales and renewals.
- Recommend suitable memberships and close sales while working toward individual and team targets.
- Build positive relationships with prospective and existing members.
- Maintain accurate member records and follow-up notes using membership management software.
- Keep the front desk, lobby, gym floor, and common areas clean and organized throughout the shift.
- Re-rack dumbbells, weight plates, and bars, and return equipment to designated locations.
- Clean and sanitize workout equipment, benches, and mats.
- Clean and restock washrooms and locker rooms, empty garbage bins, and replace liners.
- Perform regular walk-throughs to monitor cleanliness, safety, and member needs.
- Enforce gym policies respectfully and report maintenance issues, safety concerns, or member incidents to management.
- Complete the closing checklist and reset the gym for the following day.
- Ensure all members have exited,



turn off designated equipment and lights, lock doors, and set the alarm according to gym procedures.

Requirements

- Availability for evening closing shifts.
- Sales, front desk, cleaning, or gym experience is preferred but not required.
- Strong communication, customer service, and sales skills.
- Reliable, punctual, self-motivated, and able to work independently.
- Strong attention to detail, organization, and multitasking skills.
- Comfortable following up with prospective members and working toward sales targets.
- Ability to safely lift, carry, and organize gym weights and equipment.
- Comfortable standing, bending, and performing cleaning tasks throughout the shift.
- Familiarity with CRM or membership management software is an asset.
- English communication skills required; additional languages are an asset.

What We Offer

- Complimentary gym access during employment.
- Free indoor parking.
- A supportive team environment.
- Opportunities for growth and advancement.

How to Apply Send your resume and evening availability to [email protected] with the subject line “Closing Shift – Front Desk & Membership Sales.”

Job Types: Full-time, Part time

Pay: $18.00-$20.00 per hour

Benefits

- Flexible schedule
- Wellness program

Experience:
- Customer service: 2 years (preferred)
- sales: 2 years (preferred)

Language:
- English (required)

Work Location: In person

📌 Front Desk Associate – Closing Shift (Richmond Hill)
🏢 Empire fitness global
📍 Richmond Hill