Job Summary

We are seeking a professional and organized Front Desk Receptionist to join our team. The ideal candidate will serve as the first point of contact for visitors and callers, providing exceptional customer service while managing administrative tasks efficiently. This role requires strong communication skills, proficiency in office software especially JANE, and the ability to multitask in a rapid-paced environment.

Experience in medical aesthetics is a plus, but not mandatory. The successful candidate will contribute to a welcoming atmosphere and ensure smooth daily operations.

Responsibilities

- Greet visitors and clients warmly, ensuring a positive first impression
- Answer multi-line phone systems promptly and professionally, directing calls as needed
- Manage appointment scheduling and confirmations using office software such as JANE, GMAIL, spreadsheets
- Ability to speak to clients about services offered and skincare (ZO, SkinCeuticals, Skin Better, Hydrinity)
- Perform data entry tasks accurately, maintaining organized records and filing systems
- Handle incoming and outgoing correspondence, including emails and mail distribution




- Support bookkeeping activities related to billing and invoicing
- Maintain cleanliness and organization of the front desk area and other areas of the clinic
- Provide excellent customer support
- Collaborate with team members to ensure seamless clinic operations

Requirements

- Proven experience in office administration, clerical work, or customer service roles
- Strong organizational skills with attention to detail
- Excellent phone etiquette and communication skills for handling multi-line phone systems and customer interactions
- Ability to manage multiple tasks simultaneously while maintaining professionalism
- Previous experience in medical aesthetics environment is preferred but not required
- Basic bookkeeping knowledge including invoicing and record keeping is advantageous
- Demonstrated ability to work independently as well as part of a team
- High school diploma or equivalent required; additional administrative or medical office training is a plus

Pay: $22.00-$30.00 per hour

Benefits

- Casual dress
- Company events
- On-site parking

Work Location: In person

📌 Front Desk Receptionist (Port Coquitlam)
🏢 Koza Skin Clinic
📍 Port Coquitlam