Heavens Fitness Ltd. is growing its management team and is hiring two full-time General Managers for corporate fitness facilities. Successful candidates will be considered for both sites and placed at the location best suited to their experience, availability, and strengths.

As General Manager, you will lead the day-to-day operations, team, member experience, fitness programming, and business performance of a corporate fitness facility. You will act as the on-site representative of Heavens Fitness Ltd., working closely with Property Management representatives to ensure the facility meets member, client, and operational expectations.

This is an independent contractor position for a self-directed fitness professional who can lead a team, deliver an exceptional member experience, and manage the operational details required to run a high-quality facility.

Schedule and Compensation

- Pay range: $20.00–$25.00 per hour, based on experience and qualifications
- Hours: Full-time, approximately 40 hours per week
- Schedule: Typical operating coverage is 6:00 a.m.–6:00 p.m. or 6:00 a.m.–7:00 p.m., depending on site.
- Flexibility: Exact weekly schedule is negotiable within a 40-hour work week
- Engagement: Independent contractor agreement
- Location: Downtown and SW Calgary corporate fitness facilities; specific facility names will be shared during the interview process.

What You Will Do

Site Leadership and Operations

- Fully manage the daily operations, presentation, cleanliness, safety, and overall performance of the fitness facility.
- Uphold Heavens Fitness Ltd. service, safety, policy, and brand standards at all times.
- Work directly with Property Management representatives to align facility operations, communications, events, and service delivery with client expectations.
- Lead, support, and develop instructors, personal trainers, front-desk staff, custodial staff, and contractors.
- Address staff performance, scheduling, communication, training, recognition, and policy-adherence matters.
- Manage member feedback, concerns, orientations, waivers, surveys, and follow-up to support retention and satisfaction.
- Work the front desk and fitness floor during peak periods as needed.
- Oversee facility maintenance, equipment condition, supplies, amenities, towels, laundry operations, studio technology,



and locker-room presentation.
- Maintain accurate membership data, reports, records, and operational documentation.
- Support building security protocols and ensure a safe, welcoming environment for members and staff.

Fitness, Programming, and Personal Training

- Manage group fitness and MindBody class schedules, instructor assignments, substitutions, and schedule updates.
- Maintain accurate instructor certification, insurance, and compliance records.
- Use scheduling and management software, including Mindbody and GroupExPro, to maintain accurate schedules, class information, and member records.
- Monitor class attendance, program performance, and quarterly schedule opportunities.
- Support instructor development, evaluation, and feedback in collaboration with the Heavens Program Manager.
- Manage personal training operations, including trainer assignments, client service, payment collection, and revenue growth.
- Develop and introduce new fitness, mind-body, and personal-training offerings that support member engagement, retention, and revenue growth.

Business Administration and Reporting

- Prepare and submit monthly statistical, sales, payroll, and operational reports by required deadlines.
- Manage payroll processes for instructors and contractors, ensuring accuracy, supporting documentation, and timely distribution.
- Review invoices to ensure they accurately reflect classes taught and services delivered.
- Monitor membership growth, retention, revenue, expenses, and performance metrics.
- Contribute to strategic planning, quarterly programming, special events, and continuous improvement initiatives.
- Create and coordinate internal marketing, member communications, event promotion, posters, email announcements, and class promotions in collaboration with Property Management representatives.

What We Are Looking For

Required Qualifications

- Fitness industry experience,



including group fitness instruction or personal training experience.
- Certified Personal Trainer designation or equivalent recognized fitness certification.
- Bachelor’s degree in Kinesiology or a related field, or equivalent combination of education and relevant experience.
- Strong attention to detail, organization, and follow-through.
- Demonstrated ability to lead a team and manage day-to-day operations independently.
- Excellent customer-service, communication, and conflict-resolution skills.
- Professional, diplomatic, and approachable manner with members, staff, contractors, and corporate clients.
- Availability for early-morning shifts and flexibility to occasionally work outside scheduled hours when required for site coverage, events, or operational needs.
- Proficiency with Microsoft Office, email, scheduling tools, and basic reporting.

Assets

- Mindbody experience.
- GroupExPro experience.
- Graphic design and marketing experience.
- Experience managing fitness facilities, corporate wellness sites, or multi-stakeholder client relationships.
- Experience with payroll, invoicing, scheduling, membership administration, or contractor management.
- Solid understanding of fitness programming, member retention, and revenue development.

Who Will Succeed in This Role You are an independent, dependable, and hands-on leader who takes pride in creating a welcoming, energetic, and well-run fitness environment. You can balance big-picture business goals with the daily details that make members feel valued and keep a facility operating smoothly.

You build trust easily, communicate professionally, and can work collaboratively with instructors, trainers, members, corporate stakeholders, and Property Management representatives. You are motivated by team development, member experience, operational excellence, and sustainable business growth.

How to Apply

Please submit your resume and a brief cover letter outlining your fitness, leadership, and facility-management experience. In your application, please indicate your relevant certifications, availability for early-morning shifts, and any experience with Mindbody, GroupExPro, marketing, or graphic design.

Pay: $20.00-$25.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 General Manager – Corporate Fitness Facility (2 Positions) (Calgary)
🏢 Heavens Fitness
📍 Calgary