At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors: ·

Make a Connection show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way ·

Be Helpful familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way ·

Be Efficient take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to

Guest Service Agent required for Holiday Inn Express Metrotown. Position responsible for guest check in and checkout, guest accounting, guest reservations and information.

Skills required include exceptional people skills, selling, accounting and familiarity with computers. Previous hotel, retail or airline experience is an asset. Must have a pleasant personality, professional appearance, ability to multi-task and attention to detail for this demanding position.

Frequent interaction with the public and other team members require excellent communication skills in English. Fluency in additional languages is an asset. Position is available year round. Candidates must be available a variety of shifts including evening, night and weekend shifts.

Holiday Inn Express - Metrotown is located at 4405 Central Boulevard in Burnaby. Steps from Metrotown Mall and Metrotown Skytrain station.



Our property features such amenities as complimentary hot breakfast buffet, swimming pool, fitness center and conference center. Adjacent to property is Station Square featuring a variety of restaurants and retail stores.

REQUIREMENTS

- Schedule availability – no restrictions
- Ability to work independently and as part of a team
- Computer literate
- Accurate and detail oriented
- Strong Customer Service skills
- Personable, friendly and adaptable
- Responsible and reliable
- Valuable communication skills
- Ability to provide clear direction, instruction, and guidance to guests
- Ability to organize and prioritize work, and meet deadlines
- Ability to follow instructions
- Microsoft software and Hotel PMS knowledge is an asset.

The statements in this are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. In return, the Holiday Inn Express will give you a competitive salary and benefits package, as well as opportunities to learn new skills and grow your career.

Pay: $23.12 per hour

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program

Application question(s):
- What days and times would you not be available for scheduling?

Experience:
- Hotel: 1 year (required)

Location:
- Burnaby, BC V5H 4M3 (preferred)

Work Location: In person

📌 Guest Service Agent/ Night Auditor (Burnaby)
🏢 Holiday Inn Express & Suites
📍 Burnaby