Support Manitoba Blue Cross members in Winnipeg through hybrid customer service, claims adjudication, and health benefits expertise. Respond by telephone and in person.

This Member Services Representative handles complex inquiries about enrollment, billing, coverage, and claims. The position requires accurate processing, solid communication, active listening, and knowledge of health benefits. You will explain requirements, resolve issues, and support members, providers, and travel agents.

Key Responsibilities:

- Respond to member inquiries using first call resolution whenever possible
- Explain coverage, benefits, claim requirements, and payment information
- Adjudicate standard and diverse health and dental claims
- Update Coordination of Benefits information for accurate claim processing




- Assist members with online portal registration and navigation

Requirements:

- Post-secondary education or equivalent relevant experience
- Several years providing direct service to members or the public
- Excellent written, verbal, and interpersonal communication skills
- Strong attention to detail, confidentiality, and numerical ability
- Proficiency with Microsoft Word, Excel, and email applications

Bring customer service, claims processing, and health benefits knowledge to Manitoba Blue Cross members in Winnipeg and surrounding areas.

📌 Health Benefits Claims Representative (St. James Industrial)
🏢 Manitoba Blue Cross
📍 St. James Industrial