Lead inside customer service at Grainger by guiding teams, improving service excellence, and developing solutions for customers and WFS. This manager role focuses on leadership and operational performance.

The Inside Customer Service Representative Manager provides leadership and guidance for the Customer Service team. You will translate strategy, manage performance, and support customer relationships, sales growth, and profitability. The work includes change leadership, process improvement, talent development, and cross-functional partnership.

Key Responsibilities

Translate strategic direction for Inside Customer Service Representatives

Drive service excellence, sales growth, and customer relationships

Manage operating systems, policies, procedures, and information flow





Review metrics and develop improvement plans

Coach team members and conduct performance reviews

Requirements

Post-secondary education and experience, or five years equivalent experience

Customer service or leadership experience meeting role requirements

Ability to implement initiatives and manage projects

Excellent interpersonal, written, and verbal communication skills

Proficiency in MS Office and customer service technologies

Bring customer service leadership, change management, and operational improvement skills to Grainger’s WFS team and customers.

📌 Inside Customer Service Manager (Windsor)
🏢 WFS Canada
📍 Windsor