Position Title: IT HELP DESK

Job Type: FULL TIME, PERMANENT

Location: BURNABY

COMPANY OVERVIEW

We are a family-owned business and have been in operation since 1993. We are well established in the hardware and power tools industry as a leader. Positioned for growth, we now have a total of 5 stores.

In addition to our flagship store in Burnaby, you will see Summit Tools in Port Coquitlam, Kelowna and St. Jerome, Quebec. All our stores have a wide selection of brands with the latest products in the market including a large selection of power tools, accessories and hardware at competitive prices.

We proudly serve a broad spectrum of clients from the homeowner or contractor to the industrial user, and we take pride in serving their needs.

WHY WORK AT SUMMIT TOOLS

We treat all our employees with dignity, respect, and kindness. We operate on results driven principles of teamwork, listening, caring and fairness. We pursue a high level of excellence and you can expect to be treated fairly and respectfully.

We are a close-knit group, all motivated to work diligently to meet the high expectations of our customers. We strive to make the company a rewarding place to work, where employees feel that they are doing meaningful work and their contributions make a difference.

KEY RESPONSIBILITIES

- Provide general IT support to staff
- Conduct regular maintenance and security on PCs and laptops (remotely and in person)
- Ensure all IT related equipment is functioning and maintained adequately for daily use
- Receive and handle calls and emails which require general IT support in a timely manner
- Order and maintain a supply of IT related office supplies and equipment




- Work towards organizational goals and projects in accordance with company policy and IT legislation
- Ensure security systems are maintained and fully functional at all times
- Efficiently communicate any issues to management
- Prepare evaluations of software
- Ensure all servers are running smoothly, including conducting regular backups, maintenance and updates on 30-40 various servers (Antivirus, Hyper V, Sysco, etc.)

EXPERIENCE

- Minimum 1 – 2 years of general IT Helpdesk experience
- Minimum 1 – 2 years of MS Office Suite applications
- SQL administrative skills is an Asset
- working knowledge of VM Ware and SQL-based servers is a plus.

REQUIREMENTS

- Must be able to work independently as well as in a team environment
- Must be quick to adapt in various work environments
- Must be a self-starter with a sense of ownership and accountability for departmental objectives
- Must have strong communication abilities in verbal, written, and presentation settings
- Must have proven organizational and time-management skills with the ability to prioritize tasks based on timelines and importance
- Must be able to handle highly classified and confidential material
- Must be able to adhere to and follow applicable company policies and procedures as well as IT legislation
- Must have a Bachelor’s degree in Computer Science, Network Systems, or Computer Engineering, or an acceptable combination of education and relevant experience

Job Types: Full-time, Permanent Pay: From $24.00 per hour

Expected hours: No less than 40.0 per week

Benefits

- Dental care
- Extended health care
- Paid time off
- Vision care

Application question(s):
- What IT licenses do you have?

Education:
- Bachelor's Degree (required)

Experience:
- IT Help desk: 2 years (required)

Work Location: In person

📌 IT Help Desk (Burnaby)
🏢 Summit Tools
📍 Burnaby