Join Our Team at Aspire Care Clinic!

Now Hiring: Patient Care Coordinator & Receptionist

Location: Airdrie & Calgary, Alberta

Position: Full-Time

Schedule: Monday to Friday, with occasional Saturdays as required

About Aspire Care Clinic

Aspire Care Clinic is a growing, physician-led medical dermatology and cosmetic clinic with locations in Airdrie and Calgary.

We are dedicated to providing high-quality, compassionate, and evidence-based care, helping patients achieve healthier skin and greater confidence.

As we continue to grow, we are looking for a friendly, organized, motivated, and patient-focused Patient Care Coordinator & Receptionist to join our team.

This position is ideal for someone who enjoys working with people, thrives in a busy healthcare environment, and has a genuine interest in skincare and medical aesthetics.

Key Responsibilities

Patient Experience & Reception

- Welcome patients and visitors with professionalism, warmth, and courtesy.
- Answer incoming calls and respond to patient inquiries promptly.
- Provide exceptional customer service and create a positive patient experience.
- Assist patients with clinic information, appointments, and general service inquiries.
- Support smooth daily clinic operations and patient flow.

Referral & Appointment Coordination

- Receive, review, and process incoming medical referrals using our electronic medical record (EMR) system.
- Triage referrals according to established clinic protocols.
- Communicate with referring physicians, clinics, and patients regarding referrals and appointments.
- Schedule, confirm, reschedule, and coordinate medical and cosmetic appointments.
- Manage patient recalls, cancellations, waitlists, and follow-up appointments.
- Help maintain efficient provider schedules and appointment availability.

Medical & Cosmetic Service Support

- Develop a strong understanding of Aspire Care Clinic's medical and cosmetic services.




- Provide patients with general information about available cosmetic treatments and medical-grade skincare products.
- Identify patient interest in cosmetic consultations, treatments, and skincare products.
- Assist patients with cosmetic consultation bookings and appropriate follow-up.
- Support skincare product recommendations, retail sales, memberships, and clinic promotions within the scope of the role.
- Work collaboratively with the medical aesthetics and nursing teams to ensure a seamless patient experience.

Administrative & Team Support

- Maintain accurate and confidential patient information in the EMR system.
- Perform general administrative duties, including scanning, filing, data entry, and document management.
- Assist with patient communications through phone, email, and online inquiries.
- Support daily clinic coordination and communication between departments.
- Assist with promotional activities, patient education materials, and occasional social media engagement.

Qualifications & Skills

Required:

- Excellent communication and interpersonal skills.
- Solid organizational abilities and attention to detail.
- Professional, friendly, dependable, and patient-focused attitude.
- Ability to multitask and prioritize responsibilities in a busy clinic environment.
- Strong computer skills and willingness to learn new systems.
- Ability to work independently and collaboratively within a team.
- Willingness to work at both our Airdrie and Calgary locations as operationally required.

Preferred Assets:

- Previous experience in a medical office, specialist clinic, dermatology clinic, or medical aesthetics environment.
- Experience with EMR systems, medical referrals, or appointment scheduling.




- Knowledge of medical-grade skincare products and cosmetic treatments.
- Experience in skincare retail sales, cosmetic consultation bookings, or customer service.
- Previous experience supporting clinic promotions, patient engagement, or cosmetic service sales.

Who We're Looking For We are looking for someone who is more than just a receptionist.

Our ideal candidate is someone who:

- Genuinely enjoys helping patients and delivering exceptional service.
- Takes initiative, solves problems, and follows through on responsibilities.
- Is organized, efficient, and comfortable managing multiple priorities.
- Has a positive attitude and contributes to a supportive team environment.
- Is interested in learning about dermatology, skin health, and medical aesthetics.
- Is confident discussing skincare products and cosmetic services with interested patients.
- Understands the importance of patient confidentiality, professionalism, and teamwork.
- Is adaptable and excited to grow with our clinic.

Why Join Aspire Care Clinic?

We offer

- A welcoming, professional, and collaborative team setting.
- A full-time position within a growing healthcare organization.
- Training in medical dermatology, cosmetic treatments, and professional skincare products.
- Opportunities for professional development and career advancement.
- Employee discounts on eligible skincare products and cosmetic services.
- The opportunity to contribute to the continued growth of our Airdrie and Calgary clinics.

Apply Today! If you are passionate about patient care, enjoy working in a dynamic healthcare environment, and have an interest in skincare and medical aesthetics, we would love to hear from you.

Join Aspire Care Clinic and become part of a team committed to exceptional patient care, healthy skin, and continued growth.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits

- On-site parking

Work Location: In person

📌 Medical Office Assistant/Receptionist (Airdrie)
🏢 Aspire Care Clinic
📍 Airdrie