About Us

Azura Medical Clinic is a busy medical clinic dedicated to providing high-quality patient care in a professional and compassionate environment. We are currently seeking a reliable and organized Medical office Assistant/Float to join our team.

Position Summary The Medical Office Assistant (MOA) is responsible for providing administrative and clerical support to physicians and healthcare staff. This role involves patient reception, appointment scheduling, medical documentation, and coordination of clinic operations.

Key Responsibilities

- Greet and check in patients in a professional and courteous manner
- Schedule and confirm patient appointments
- Manage incoming calls and respond to patient inquiries
- Maintain patient records and ensure confidentiality of medical information
- Process referrals, requisitions, and medical forms
- Scan, index, and attach medical documents (e.g., faxes, lab results) to electronic medical records (EMR) Healthquest experience
- Coordinate communication between physicians, patients, and external healthcare providers
- Handle billing tasks and insurance documentation if required
- Maintain an organized and clean reception area
- Perform other administrative duties as assigned

Appointment Scheduling and Coordination

- Manage the Specialist's appointment calendar, including initial consultations, follow-up visits, and urgent appointments.
- Schedule appointments efficiently to optimize clinic flow and minimize patient wait times.
- Confirm appointments and communicate scheduling changes to patients as required.

Telephone and Patient Communications

- Answer and direct incoming telephone calls in a professional and courteous manner.
- Respond to patient inquiries and provide appropriate information within the scope of the role.
- Coordinate communication between patients, the specialist, referring physicians, and other healthcare providers as necessary.

Clinical Support





- Assist the Specialist with patient care activities as required and within the scope of practice.
- Obtain and document patient vital signs when appropriate.
- Escort patients to examination rooms and prepare rooms for consultations.
- Ensure examination rooms and clinical areas are cleaned and sanitized between patient visits in accordance with infection prevention and control standards.

Referral Management and Physician Correspondence

- Receive, review, and triage incoming referrals in accordance with the specialist's scope of practice and clinic protocols.
- Ensure referral acknowledgements are sent to referring physicians within 7 days of referral receipt.
- Provide referral status updates to referring physicians within 14 days, including:
- Accepted
- Pending Review
- Declined
- Booked
- Ensure psychiatric consultation reports are completed and forwarded to referring physicians within 30 days following the patient's assessment, unless otherwise directed by the specialist.
- Assist referring healthcare providers with referral requirements, prerequisites, and completion of referral documentation when appropriate.

Qualifications
- Completion of a Medical Office Assistant / Medical Administration program preferred
- Previous experience in a medical clinic or healthcare setting is an asset
- Experience using Electronic Medical Record (EMR) systems
- Strong communication and customer service skills
- Excellent organizational and multitasking abilities
- Knowledge of medical terminology is an asset
- Ability to maintain patient confidentiality and privacy (PHIPA compliance)
- Proficiency in Microsoft Office (Word, Outlook, Excel)

Skills & Competencies
- Attention to detail
- Professionalism and reliability
- Ability to work in a fast-paced environment
- Strong interpersonal skills
- Problem-solving and time management

Pay: $18.00-$19.00 per hour

Benefits

- In office parking

Work Location: In person

📌 Medical Office Assistant /Float (Edmonton)
🏢 Azura Medical Clinic]
📍 Edmonton