Job Overview

We are seeking a detail-oriented and professional Mortgage Administrator to join our dynamic financial services team. The ideal candidate will play a vital role in managing mortgage documentation, coordinating communication between clients and lenders, and ensuring smooth processing of mortgage applications. This position offers an excellent opportunity for individuals with strong organizational skills, customer service experience, and a passion for the financial industry. Fluency in English is required, and proficiency in additional languages such as French or other multilingual capabilities are considered a plus.

The Mortgage

Administrator will be instrumental in maintaining accurate records, supporting negotiation processes, and delivering exceptional client service.

Duties

- Manage and organize mortgage documentation, ensuring all files are complete and compliant with regulatory standards
- Communicate effectively with clients, lenders, and internal teams to facilitate smooth transaction processes
- Assist clients with inquiries related to mortgage applications, payments, and account status using excellent customer service skills
- Utilize Microsoft Excel to track loan progress, prepare reports, and maintain detailed records of transactions
- Support negotiation processes by providing relevant financial data and documentation to involved parties
- Handle cash management tasks related to payments and disbursements accurately
- Coordinate with various departments to ensure timely processing of mortgage approvals and closings




- Maintain confidentiality of sensitive client information while adhering to company policies and legal requirements

Qualifications

- Fluency in English is required; proficiency English in or other languages is highly desirable
- Strong communication skills to effectively liaise with clients, lenders, and team members
- Experience in customer service within financial services or related fields preferred
- Proficiency in Microsoft Excel and basic math skills for data analysis and reporting
- Knowledge of financial products, mortgage procedures, and cash management practices is advantageous
- Excellent organizational skills with keen attention to detail to manage multiple files simultaneously
- Ability to work independently as well as part of a team-oriented team environment
- Prior experience in negotiation or handling sensitive financial information is a plus

This role provides an engaging environment for professionals eager to grow within the mortgage or financial services industry. We value candidates who demonstrate strong communication abilities, meticulous attention to detail, and a commitment to delivering exceptional client support. Pay: $17.50-$24.00 per hour

Expected hours: No more than 40.0 per week

Benefits

- Casual dress
- Flexible schedule
- On-site parking

Ability to commute/relocate:
- North York, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:
- Administrative: 1 year (preferred)

Work Location: In person

📌 Mortgage Administrator (North York)
🏢 Royal Financial Group
📍 North York