Operations & Guest Relations Coordinator

Banff Everyday Tours | Calgary, Alberta

Job Type: Full-Time

Location: Calgary, AB (On-site)

About Us

Banff Everyday Tours is a growing, award-winning tour company offering unforgettable experiences in the Canadian Rockies. We take pride in delivering exceptional customer service, building meaningful relationships, and creating memorable experiences for thousands of travellers every year.

We are looking for an energetic, confident, and highly motivated individual to join our team as an Operations & Guest Relations Coordinator.

This is not just a desk job. We are looking for someone who enjoys working with people, takes initiative, solves problems, and knows how to get things done.

What You'll Be Doing?

Daily Operations

- Coordinate daily tour operations, schedules, bookings, and guest communications.
- Communicate with tour guides and drivers to ensure smooth daily operations.
- Handle unexpected situations calmly and find practical solutions.
- Ensure guests receive accurate information and excellent service before, during, and after their tours.

Customer Service & Communication

- Answer phone calls and emails with professionalism, confidence, and a friendly attitude.
- Handle customer questions, complaints, and special requests with patience and care.
- Represent our company professionally in every interaction.
- Build positive relationships with guests and business partners.

Business Relationships & Coordination

- Communicate with hotels, tourism companies, travel agencies, and other business partners.




- Reach out to potential partners, influencers, media representatives, and organizations.
- Follow up on opportunities, coordinate meetings, and help develop new business relationships.
- Take ownership of assigned projects and follow through until completion.

Who We're Looking For? Personality and attitude matter just as much as experience.

Our ideal candidate is someone who:

- Brings positive energy: Friendly, enthusiastic, approachable, and genuinely enjoys working with people.
- Communicates exceptionally well: Speaks confidently and professionally, especially over the phone.
- Stays calm under pressure: Doesn't panic when things go wrong. Focuses on solutions rather than problems.
- Takes ownership: Doesn't wait to be told every step. Takes initiative, follows up, and gets things done.
- Is confident and resourceful: Comfortable contacting companies, hotels, media representatives, and other professionals.
- Embraces technology: Learns new software and digital tools quickly and is excited to improve existing processes.
- Is organized and dependable: Can manage multiple responsibilities, prioritize effectively, and meet deadlines.
- Has a growth mindset: Open to feedback, eager to learn,



and motivated to develop professionally.

Qualifications
- Excellent spoken and written English.
- Strong telephone etiquette and qualified communication skills.
- Previous experience in customer service, hospitality, tourism, office administration, or operations is preferred.
- Comfortable using computers, online booking platforms, and digital communication tools.
- Strong organizational and problem-solving abilities.
- Ability to work independently and as part of a team.

Experience in the tourism industry is an asset, but the right personality, attitude, and willingness to learn are even more important. Why Join Banff Everyday Tours?

- Be part of a growing and recognized Canadian tourism company.
- Work in a friendly, supportive, and dynamic environment.
- Take on meaningful responsibilities and see the direct impact of your work.
- Develop valuable skills in operations, customer relations, and business partnerships.
- Enjoy opportunities for professional growth as our company expands.

How to Apply Please submit your resume along with a short introduction explaining why you believe you would be a great fit for this position.

We are especially interested in hearing from people who are confident communicators, natural problem-solvers, and genuinely enjoy helping others.

Pay: $16.50-$23.00 per hour

Expected hours: 40.0 per week

Benefits

- Casual dress
- Company events
- Dental care
- On-site parking
- Paid time off

Work Location: In person

📌 Operations & Guest Relations Coordinator (Calgary)
🏢 Banff Everyday Tours
📍 Calgary