Operations Manager – Retail

Job Overview

We are seeking an Operations Manager to oversee daily operations and support business performance within a retail environment. This role is responsible for coordinating store activities, supervising staff, managing inventory and purchasing, monitoring financial performance, and maintaining customer service standards.

The successful candidate will contribute to operational efficiency, sales growth, cost control, and customer satisfaction while ensuring compliance with company policies and applicable safety requirements. This position involves collaboration with employees, vendors, and other business stakeholders to support store objectives and continuous improvement.

Key Responsibilities

- Store Operations: Oversee daily retail operations, coordinate workflows, and ensure store activities align with business objectives and established procedures.
- Team Leadership: Coordinate recruitment, onboarding, training, employee development, scheduling, and performance feedback in accordance with company policies.
- Sales and Performance: Monitor sales results and key performance indicators, analyze trends, and implement strategies to improve productivity and profitability.
- Inventory and Purchasing: Manage inventory levels, purchasing activities, stock availability, and vendor relationships to support efficient operations.
- Merchandising and Pricing: Coordinate product displays, merchandising standards, pricing updates, and promotional campaigns.
- Customer Service: Maintain customer service standards, support the resolution of customer concerns, and promote a positive shopping experience.
- Financial Administration: Oversee or coordinate budgeting, payroll administration, bookkeeping, cash handling, and related financial records, as applicable to the role.




- Marketing and Promotions: Support marketing initiatives, promotional activities, and community engagement to increase store visibility and sales.
- Vendor Management: Communicate and negotiate with suppliers regarding pricing, product quality, purchasing terms, and delivery requirements.
- Reporting and Analysis: Review sales reports, inventory data, operating costs, and other performance metrics to identify opportunities for improvement.
- Communication and Coordination: Conduct team meetings, communicate operational updates, clarify priorities, and support effective coordination across store functions.
- Health and Safety: Promote compliance with workplace safety procedures, identify potential hazards, and ensure that appropriate corrective actions are taken.
- Continuous Improvement: Identify opportunities to improve processes, manage resources effectively, and support the achievement of business goals.

Qualifications and Skills

- Experience in retail operations, store management, operations supervision, or a related business environment.
- Experience coordinating teams and supporting employee recruitment, training, scheduling, and performance management.
- Knowledge of retail sales, merchandising, inventory management, purchasing, and vendor relations.
- Familiarity with point-of-sale (POS) systems, cash handling procedures, and retail reporting tools.
- Understanding of budgeting,



payroll administration, bookkeeping, and basic financial controls.
- Ability to review sales metrics, interpret operational data, and identify opportunities for business improvement.
- Knowledge of retail pricing, promotional planning, and marketing practices.
- Strong organizational, problem-solving, and time-management skills.
- Effective verbal and written communication skills.
- Ability to prioritize tasks, coordinate multiple operational functions, and respond to changing business needs.
- Ability to negotiate with vendors and maintain professional business relationships.
- Commitment to customer service, workplace safety, and compliance with company procedures.

Preferred Qualifications

- Experience managing multiple retail functions or supporting business growth initiatives.
- Experience using sales analytics, inventory management systems, and financial reporting tools.
- Experience developing promotional strategies and improving store performance.
- Additional language skills relevant to the store's customer base are considered an asset.

Work Environment and Expectations This role operates in a retail environment and involves regular interaction with employees, customers, vendors, and other business stakeholders. The Operations Manager is expected to support efficient store operations, responsible resource management, effective team coordination, and consistent customer service.

The position contributes to a professional, organized, and customer-focused workplace while supporting the organization's operational and financial objectives.

Pay: $52,500.00-$127,000.00 per year

Perks

- Dental care
- Extended health care
- Flexible schedule

Work Location: In person

📌 Operations Manager (Barrie)
🏢 Yamate Aikibudo Canada Association
📍 Barrie