At Simplicity Air Ltd., we operate in a unique space: manufacturing, designing, installing, and servicing air conditioning, heating, and idle reduction technologies for heavy equipment, agriculture, specialty, work-truck, and off-road vehicle markets. We apply our extensive field experience to develop innovative solutions that improve serviceability, cost-effectiveness, and performance. As a recognized market leader, we deliver practical solutions to complex vehicle environmental and climate challenges.

We are committed to developing our people, improving our processes, and delivering high-quality products that make a difference in the markets we serve.

Simplicity Air Ltd. has an immediate opening for an experienced Quality Manager to lead the development and implementation of our Quality Management System (QMS), with the primary objective of achieving ISO 9001 certification within 2 years.

The successful candidate must have personally led an organization through the successful implementation and initial certification of ISO 9001. This hands-on leadership role requires the ability to assess existing operations, identify gaps, develop and implement documented processes, engage employees and Management, establish internal audit and corrective action programs, and coordinate the initial certification audit.

The Quality Manager will take ownership of the entire implementation process, from initial assessment through certification and ongoing maintenance. They will also lead quality assurance, quality control, customer quality, root cause analysis, and continuous improvement initiatives across the organization.

Job Duties

Quality Management System & ISO 9001 Implementation

- Lead the development, implementation, and maintenance of the company's Quality Management System in preparation for ISO 9001 certification.
- Assess existing processes, identify gaps against ISO 9001 requirements, and develop and execute a practical implementation plan with defined milestones and timelines.
- Establish, document, and implement quality policies, procedures, work instructions, process controls, and records required to support an effective QMS.
- Engage employees, department leaders, and senior management in the implementation of quality processes and promote organization-wide understanding of quality requirements.
- Develop and manage the internal audit program, including conducting audits, documenting findings, and ensuring corrective actions are completed effectively.
- Coordinate management reviews, monitor QMS performance, and ensure ongoing compliance with applicable standards and customer requirements.
- Coordinate with an accredited certification body and lead the organization through certification audits and the resolution of audit findings.
- Maintain the QMS following certification and drive continual improvement to ensure ongoing effectiveness and compliance.

Quality Assurance & Quality Control

- Develop, implement, and maintain quality assurance and quality control processes throughout product development, manufacturing, assembly, and service.
- Develop and maintain Failure Mode and Effects Analysis (FMEA), Process Failure Mode and Effects Analysis (PFMEA), control plans, process flows, inspection criteria, and other quality documentation.
- Establish processes for identifying, documenting, investigating, and resolving non-conformances, defects, and production errors.




- Lead root cause analysis and corrective and preventive action activities to address quality issues and prevent recurrence.
- Monitor quality performance metrics, identify trends, and implement improvements to reduce defects, rework, scrap, warranty claims, and associated costs.
- Establish and maintain effective document control, change management, inspection, testing, and quality recordkeeping processes.
- Ensure quality requirements are incorporated into new product development, engineering changes, product launches, and ongoing production.
- Conduct process audits and evaluate the effectiveness of established quality controls.

Quality Assurance & Quality Control

- Develop, implement, and maintain quality assurance and quality control processes throughout product development, manufacturing, assembly, and service.
- Develop and maintain Failure Mode and Effects Analysis (FMEA), Process Failure Mode and Effects Analysis (PFMEA), control plans, process flows, inspection criteria, and other quality documentation.
- Establish processes for identifying, documenting, investigating, and resolving non-conformances, defects, and production errors.
- Lead root cause analysis and corrective and preventive action activities to address quality issues and prevent recurrence.
- Monitor quality performance metrics, identify trends, and implement improvements to reduce defects, rework, scrap, warranty claims, and associated costs.
- Establish and maintain effective document control, change management, inspection, testing, and quality recordkeeping processes.
- Ensure quality requirements are incorporated into new product development, engineering changes, product launches, and ongoing production.
- Conduct process audits and evaluate the effectiveness of established quality controls.

Customer Quality & Supplier Quality

- Act as the primary point of contact for customer quality concerns, complaints, and corrective action requests.
- Investigate customer issues and prepare explicit, technically sound responses.
- Coordinate customer visits, product inspections, containment activities, and investigations as required.
- Develop and maintain processes for supplier quality, including the investigation of supplier-related non-conformances and follow-up on corrective actions.
- Work with Supply Chain and other departments to address supplier performance concerns and prevent recurring quality issues.
- Manage warranty-related quality investigations, identify trends, and recommend corrective actions.
- Communicate customer-specific quality requirements throughout the organization and ensure they are understood and implemented.

Continuous Improvement & Cross-Functional Leadership

- Lead cross-functional teams in investigating quality issues, implementing corrective actions, and improving processes.
- Identify opportunities to improve process efficiency, product reliability, workmanship, and overall operational performance.
- Work with Engineering to ensure engineering changes are appropriately documented, reviewed, communicated, and implemented.
- Support new product launches through appropriate quality planning, risk assessment, validation,



and production readiness activities.
- Develop and communicate quality objectives, performance measures, and improvement plans to Management.
- Provide guidance and training to employees and department leaders on quality procedures, problem-solving methods, and QMS requirements.
- Promote a proactive approach to quality by emphasizing prevention, accountability, process discipline, and continuous improvement.

Experience and Qualifications

- Degree or diploma in Quality Management, Engineering, Engineering Technology, Manufacturing Technology, or a related technical field, or equivalent relevant experience.
- Minimum five years of progressive quality management experience in a manufacturing environment.
- Demonstrated, hands-on experience leading an organization through successful initial ISO 9001 certification.
- Direct responsibility for developing and implementing quality policies, procedures, work instructions, document control, internal audits, corrective action processes, and other required QMS elements.
- Experience conducting an initial gap assessment, developing an implementation plan, managing implementation milestones, and preparing an organization for its first external certification audit.
- Demonstrated ability to coordinate with a certification body and lead the resolution of audit findings through successful certification.
- Practical knowledge of ISO 9001 requirements, risk-based thinking, process management, internal auditing, management review, and continual improvement.
- Strong experience in manufacturing quality, root cause analysis, non-conformance management, and corrective and preventive action.
- Experience with FMEA, PFMEA, control plans, process flows, and quality planning.
- Strong project management, communication, organizational, and cross-functional leadership skills.
- Ability to work independently, take ownership of deliverables, and drive change across departments.

This is an excellent opportunity for an experienced Quality Manager to join our team. We offer competitive compensation, a comprehensive benefits package paid by Simplicity Air (which includes extended health, dental, vision, and paramedical) and opportunities for professional growth. Hours of Work: Monday to Friday, 8 am to 5 pm with a half-hour unpaid lunch.

Wage: $80,000 – $100,000 per year depending on experience and qualifications.

Location: 4011 Hwy 6 South, Hagersville, Ontario

Simplicity Air is committed to employment equity and values diversity in our workplace. Accommodation is available upon request for candidates participating in all aspects of the selection process.

- We use AI-enabled tools to sort applications based on job-related criteria. A human decides who moves forward.

Pay: $80,000.00-$100,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:
- Hagersville, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Do you have hands-on experience leading an organization through successful initial ISO 9001 certification?

Experience:
- quality management experience in a manufacturing environment: 5 years (required)
- FMEA, PFMEA, control plans, process flows: 5 years (required)
- implementing quality policies & procedures: 5 years (required)

Work Location: In person

📌 Quality Manager (Hagersville)
🏢 Simplicity Air
📍 Hagersville