Description

Build the future with us

Are you passionate about customer service and looking to grow within a company that puts people at the heart of its priorities? As a Customer Service Representative, you will play a key role in supporting our policyholders and business partners, all in a non-sales and non-solicitation environment. This position is an excellent opportunity to leverage your interpersonal skills and customer-focused mindset in a caring, collaborative, and continuously improving workplace.

What You'll Accomplish With Us

As a Customer Service Representative, you'll be at the core of our mission.

Your main responsibilities will include:

- Responding to incoming calls and emails from clients and business partners (approximately 90% of interactions);

- Completing outbound follow-up calls as needed (approximately 10% of interactions);

- Explaining information, providing guidance, and documenting files following customer interactions;

- Updating personal information and documenting new claims requests;

- Managing more complex or unique cases and ensuring follow-ups are completed within established timelines;

- Contributing to the achievement of service objectives by meeting performance indicators and following established protocols;

- Actively participating in daily team meetings and proposing ideas for continuous improvement.

What Could Accelerate Your Success In This Role

We're looking for someone who:

- Has experience in customer service;

- Demonstrates a strong team spirit and maintains a positive, collaborative attitude;





- Stands out for their strong interpersonal skills and ability to manage stress effectively;

- Is comfortable using technology and working with various software applications;

- Has an advanced level of proficiency in French, as the successful candidate will be required to communicate verbally and in writing with French-speaking unilingual clients and business partners on a daily basis to provide information about products, follow up on requests, and process transactions;

- Has an advanced level of proficiency in English, as the successful candidate will be required to communicate verbally and in writing with English-speaking unilingual clients and business partners on a daily basis to provide information about products, follow up on requests, and process transactions.

Why you'll love working with us

- A work environment where learning, collaboration, and professional development are valued;

- A healthy, safe, fair, and inclusive workplace where everyone can express themselves and grow;

- Reliable working conditions within a permanent full-time position;

- Competitive benefits including group insurance, retirement savings plans, ongoing training, and career development opportunities;

- A committed and people-focused team that fosters a respectful and motivating work environment.

Apply now and take the lead in your career, where your talent truly matters!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this opportunity speaks to you, we encourage you to apply. Your place may be with us, and we look forward to getting to know you!

📌 Représentant(e) service à la clientèle (Quebec City)
🏢 iA Financial Group (Industrial Alliance)
📍 Quebec City